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- Tasks: Support data analytics and enhance student experiences across various programmes.
- Company: SEO London, a dynamic organisation focused on student success.
- Benefits: 28 days annual leave, flexible working, and an Employee Assistance Programme.
- Why this job: Make a real difference in students' lives while developing your data skills.
- Qualifications: Experience with Salesforce and strong data analysis skills required.
- Other info: Join a supportive team dedicated to continuous improvement and student engagement.
The predicted salary is between 30000 - 40000 £ per year.
SEO London is looking to hire a Data and Insights Officer, in the Programme Delivery and Impact team, reporting to the Head of Programme Delivery.
The Data and Insights Officer plays a pivotal role in ensuring a seamless, high‑quality experience for students prior to joining an SEO London programme. The postholder will support data analytics, uphold data integrity, and drive continuous improvement across the participant journey. This role works closely with programme delivery and Impact teams.
Key Responsibilities
- Monitor student engagement and communications outside selective programmes.
- Support smooth technical transitions between divisions (Schools → Careers → Alumni).
- Deliver, develop, and quality‑assure student support outside selective programmes, including the SEO Elevate Programme and Student Portal resources.
- Support and monitor cross‑team compliance with playbooks to maintain high data integrity.
- Manage mass data monitoring and correction activities to ensure database accuracy.
- Improve Salesforce adoption by providing internal training, guidance, and support tools.
- Update and refine workflows and playbooks that improve data quality and consistency of the student experience.
- Standardise programme evaluation processes and analyse results to identify themes that inform continuous improvement.
- Embed student voice by capturing stories, insights, and feedback, including through engagement with the SEO Champion Youth Advisory Group.
- Develop Salesforce dashboards to support programme delivery teams in monitoring performance against key KPIs.
- Attend events to collect student stories, testimonials, and quality observations.
- Support delivery teams with firm end‑of‑cycle reporting and ad‑hoc firm queries.
- Oversee the Post‑Internship/Post‑Spring feedback process reporting on themes internally.
- Support the Impact team with data analysis and reporting as required.
Skills and Experience
- Technical Skills
- Advanced Salesforce skills, including building complex reports and dashboards (training provided on SEO London’s system).
- Intermediate Excel skills (formulas, pivot tables, Power Query; no VBA/Macros required).
- Strong data analysis skills and attention to detail.
- Power BI data visualisation skills or interest (desirable).
- Proven ability to manage projects efficiently and keep tasks and deliverables well organised.
- Interest in programme evaluation and continuous improvement.
- Ability to explain complex data and processes clearly and concisely.
- Understanding of the student lifecycle (school and university) and the industries SEO London operates in.
- Ability to collaborate with and influence a range of internal teams and stakeholders.
- Strong understanding of employability skills required for participants to be job market ready.
- Clear communicator with strong listening skills and an empathetic approach.
What we Offer
- Annual Leave: 28 days + Bank Holidays.
- Enhanced Family Friendly Policy.
- Flexible working (2 days in the office) and a lovely office space by Borough Station.
- Benefits: Employee Assistance Programme.
- And more…
Equal Opportunities Statement
SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic. We also strive to avoid disadvantaging individuals due to any condition or requirement that is not demonstrably justifiable.
Data and Insights Officer, Student Experience employer: SEO London
Contact Detail:
SEO London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data and Insights Officer, Student Experience
✨Tip Number 1
Get to know the company! Research SEO London and understand their mission, values, and the specific programmes they offer. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in data analysis and project management align with the role. Practise articulating your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Data and Insights Officer, Student Experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with data analytics and student engagement. We want to see how your skills align with the role of Data and Insights Officer, so don’t hold back!
Showcase Your Technical Skills: Since this role requires advanced Salesforce skills and a knack for data analysis, be sure to mention any relevant experience you have. If you've worked with Excel or Power BI, let us know how you’ve used these tools to drive insights.
Communicate Clearly: We love clear communicators! When writing your application, make sure to express your thoughts concisely and effectively. This will show us that you can explain complex data and processes, which is key for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at SEO London
✨Know Your Data
Make sure you brush up on your data analysis skills, especially with Salesforce and Excel. Be ready to discuss how you've used these tools in the past to drive insights or improve processes. It’s all about showing that you can handle the technical side of things!
✨Understand the Student Journey
Familiarise yourself with the student lifecycle and the specific programmes SEO London offers. Think about how you can enhance the student experience and be prepared to share ideas on improving engagement and support throughout their journey.
✨Showcase Your Communication Skills
Since this role involves collaboration with various teams, practice explaining complex data in simple terms. You might even want to prepare a few examples of how you've successfully communicated insights to non-technical stakeholders in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and project management skills. Think of scenarios where you've had to monitor data integrity or manage a project efficiently, and be ready to discuss the outcomes and what you learned from those experiences.