Merchandiser & Supply Chain Co-Ordinator in Lytham St Annes

Location: Office based – Commutable to Lytham St. Annes Lancashire (Car Essential)

Department: Supply Chain

Job Type: Full Time. Hours: Monday to Friday 8.30am to 5pm – 37.5 hours contract / Hybrid Working (1 day optional, can be discussed further based on experience)

Company Overview

The Senza Group is a leading multi‑million‑pound retail supply business specialising in a wide range of homewares and lifestyle categories. The business operates from two key sites in the UK – Lytham St. Annes and Hemel Hempstead, with an additional office in China. We are seeking a motivated and organised individual to join our small dynamic team in Lytham St. Annes.

Role Overview

This pivotal role involves supporting and working alongside Product Development & Account Managers – working with shipping lines, freight forwarders, suppliers, colleagues and customers. The ideal candidate will have at least 4 years’ experience, the ability to work independently and collaborate with the wider team, and a passion for retail and/or manufacturing with a can‑do attitude.

Key Responsibilities

• Generate and manage a supply chain critical path that aligns with and meets all customers’ critical path deadlines.
• Generate purchase orders in a timely manner.
• Input data into customer portals – CRM knowledge is beneficial but not essential.
• Communicate and coordinate with China factories, arranging critical paths to complete admin, in‑house databases and customer tracker requirements.
• Understand the manufacturing process, audit processes and requirements for customers.
• Analyse, communicate and coordinate shipping timelines to meet deadlines.
• Compile key reports to support Product Development & Sales teams.
• Problem‑solve and analyse key data within a fast‑paced business, operating in a calm and organised manner.
• Supplier coordination: communicate with suppliers to manage critical paths, build direct relationships and maintain communication with the China office and key factories.
• Cross‑functional collaboration: work closely with Product Development and Sales teams to ensure alignment and timely delivery of all products across the customer base; challenge and influence; coach and accept feedback constructively; maintain a one‑team approach.
• Customer coordination: effective, clear communication that supports and builds business relationships with customers nationally and internationally.

Qualifications, Skills & Attributes

• Technical skills: Proficient in Microsoft Office Suite.
• Experience: Previous experience in supply chain or merchandising, preferably within retail or the homeware industry.
• Communication: Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams, external suppliers and customers – in person and remotely.
• Organisational skills: Proactive and organised with the ability to manage multiple tasks simultaneously and meet deadlines.
• Analytical thinking: Ability to analyse and organise data with high attention to detail and accuracy.
• Team player: Collaborative mindset with a proactive approach to problem‑solving and transparent communication.
• Attention to detail: Commitment to maintaining high standards of quality and accuracy.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic team in a fast‑paced environment.

Package

• Up to £45k base salary per annum, based on the candidate’s experience and qualifications.
• 20 days holiday + bank holidays.
• Company pension scheme.
• Free parking.

Application Process

Interested candidates should submit their CV and a cover letter detailing their relevant experience and why they are the ideal fit for this role.

Company Values

We value innovation, precision and a collaborative work environment. We are committed to fostering a culture of continuous improvement and professional growth. Join us and be a part of a team that drives innovation and excellence in the retail manufacturing industry. If you see yourself as part of our team, we would like to hear from you.