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For Companies At a Glance
- Tasks: Manage operations for cleaning contracts and lead a dedicated team.
- Company: Join Sentrex Services, a rapidly expanding cleaning and facility management company.
- Benefits: Competitive salary, company car, and extra holiday days for each completed year.
- Why this job: Make a real impact in a growing company while building strong client relationships.
- Qualifications: Strong leadership skills, exceptional communication, and experience in managing teams.
- Other info: Dynamic work environment with opportunities for professional growth.
The predicted salary is between 40000 - 45000 £ per year.
Sentrex Services UK Ltd is a multi-million pound rapidly expanding Contract Cleaning and Facility Management Company. Founded in 2009, Sentrex provides a wide variety of services to commercial businesses across various industries including Food Hygiene, Warehouse & Distribution, Education & Financial Services.
Currently employing around 500 employees across the UK, with around 20 based in our Head Office in Greater Manchester, we are looking to recruit a talented Regional Operations Manager due to retirement.
Our core services include:
- Daily cleaning
- Industrial & specialist cleaning
- Window cleaning
- Grounds maintenance services
- Washroom services
- Waste management
- Pest control
- Building maintenance solutions
The Opportunity:
As Operations Manager, you will manage the operational processes for the Region, supporting Cleaning Account Managers in service delivery across 150 cleaning contracts throughout the Northwest. Your duties & responsibilities will include:
- Successful management of the team through monthly 1-2-1s, appraisals and regular team meetings
- Planning & organising diaries to ensure operational excellence at all times
- Driving a culture of teamwork & customer service excellence
- Building & maintaining successful Client relationships & driving service excellence
- Controlling contract operations for your area including management of budgets, expenditure, client satisfaction, service delivery, quality control checks
- Ensuring all operations are carried out in line with company regulations regarding Health & Safety & Environmental Policies
- Developing existing contracts in relation to continuous service improvement as well as upselling & cross selling of services
- Coaching & developing your team to ensure service excellence
- Managing the mobilisation of new contracts ensuring a smooth transition from the commercial team to the operations team
- Effectively communicating with all stakeholders across the business
The successful candidate will be able to demonstrate the following:
- Exceptional communication skills across all areas of the business
- Ability to meet deadlines and thrive under pressure
- Strong teamworking skills
- IT literate
- Strong leadership & management skills
- Knowledge of Employment Legislation
- Proven track record of KPI management & ensuring SLAs are met
- Knowledge of ISO procedures
- Knowledge of health & safety & environmental regulations
- Experience of managing a team and knowledge of HR policies
Job Types: Permanent, Full-time
Salary: From £40K-£45K per year (dependant on experience)
Benefits: Company car, extra days holiday for every year completed.
Regional Operations Manager Cleaning in Manchester employer: Sentrex
Contact Detail:
Sentrex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager Cleaning in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facility management industry. Attend local events or join online forums where you can meet people who might know about job openings at Sentrex or similar companies.
✨Tip Number 2
Prepare for interviews by researching Sentrex Services thoroughly. Understand their core services and values, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed teams and improved service delivery in previous roles. This is key for a Regional Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sentrex team.
We think you need these skills to ace Regional Operations Manager Cleaning in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in managing teams and delivering excellent service, as well as any relevant industry knowledge. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the cleaning and facility management industry. Share specific examples of how you've built client relationships and driven service excellence in your previous roles.
Showcase Your Leadership Skills: As a Regional Operations Manager, strong leadership is key. In your application, be sure to highlight your experience in coaching and developing teams. We love to see how you've motivated others to achieve their best and meet KPIs!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Sentrex
✨Know the Company Inside Out
Before your interview, take some time to research Sentrex Services UK Ltd. Understand their core services, company culture, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Regional Operations Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, driven service excellence, or improved operational processes. Be ready to discuss how you can apply these skills at Sentrex.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about challenges you’ve faced in previous roles, particularly in managing cleaning contracts or client relationships, and how you overcame them. This will demonstrate your ability to thrive under pressure.
✨Emphasise Communication and Teamwork
Given the importance of communication in this role, be prepared to discuss how you build relationships with clients and team members. Share specific examples of how you've fostered teamwork and collaboration in your previous positions, as this aligns perfectly with Sentrex's values.
