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- Tasks: Manage operations for a rapidly expanding cleaning and facility management company.
- Company: Join Sentrex Services, a dynamic and growing company in the cleaning industry.
- Benefits: Enjoy a company car, mobile phone, extra holiday days, and free parking.
- Why this job: Lead a talented team and make a real impact on service delivery.
- Qualifications: Strong leadership skills and experience in managing teams and contracts.
- Other info: Engage in a vibrant work culture with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Sentrex Services UK Ltd is a multi-million pound rapidly expanding Contract Cleaning and Facility Management Company. Founded in 2009, Sentrex provides a wide variety of services to commercial businesses across various industries including Food Hygiene, Warehouse & Distribution, Education & Financial Services. Currently employing around 500 employees across the UK, with around 20 based in our Head Office in Greater Manchester, we are looking to recruit a talented Regional Operations Manager due to retirement.
Our core services include:
- Daily cleaning
- Industrial & specialist cleaning
- Window cleaning
- Grounds maintenance services
- Washroom services
- Waste management
- Pest control
- Building maintenance solutions
The Opportunity:
To manage the operational processes for the Region, supporting Cleaning Account Managers in the provision of service delivery across 150 cleaning contracts throughout the Northwest.
Responsibilities:
- Successful management of the team through monthly 1-2-1s, appraisals and regular team meetings
- Plan & organise the diaries to ensure operational excellence at all times
- Drive a culture of teamwork & customer service excellence
- Build & maintain successful Client relationships & drive service excellence
- Control contract operations for your area including management of budgets, expenditure, client satisfaction, service delivery, quality control checks
- Ensure all operations are carried out in line with company regulations regarding Health & Safety & Environmental Policies, as well as safeguarding & duty of care obligations
- Develop existing contracts in relation to continuous service improvement, upselling & cross selling of services
- Coach & develop your team to ensure service excellence
- Manage the mobilisation of new contracts ensuring a smooth transition from the commercial team to the operations team
- Effectively communicate with all stakeholders across the business
Qualifications & Skills:
- Exceptional communication skills across all areas of the business
- Ability to meet deadlines and thrive under pressure
- Strong teamworking skills
- IT literate
- Strong leadership & management skills
- Knowledge of Employment Legislation
- Proven track record of KPI management & ensuring SLAs are met
- Knowledge of ISO procedures
- Knowledge of health & safety & environmental regulations
- Experience of managing a team and knowledge of HR policies
Job Types: Permanent, Full-time
Benefits:
- Company car
- Fuel card
- Mobile Phone / Laptop
- Extra days holiday for every year completed
- Free parking
- Access to weekly Padel Tennis sessions
Regional Operations Manager in Manchester employer: Sentrex
Contact Detail:
Sentrex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Regional Operations Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Sentrex Services and understanding their core values and services. Tailor your responses to show how your experience aligns with their needs, especially in managing teams and ensuring service excellence.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on showcasing your leadership skills and ability to drive customer service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sentrex team and contributing to their growth.
We think you need these skills to ace Regional Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in managing teams and delivering excellent service, as well as any relevant qualifications that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the industry and how your skills align with Sentrex's values. Don’t forget to mention your ability to build relationships with clients and staff.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements that demonstrate your leadership and operational management skills. Use numbers and examples to illustrate how you’ve met KPIs and improved service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Sentrex
✨Know the Company Inside Out
Before your interview, take some time to research Sentrex Services UK Ltd. Understand their core services, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Regional Operations Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, driven service excellence, or improved operational processes. Be ready to discuss how you can apply these skills at Sentrex.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of situations where you had to manage budgets, ensure client satisfaction, or handle health and safety regulations. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans, team dynamics, or how they measure success in the role. This shows that you're not just interested in the job, but also in contributing to the company's growth.
