At a Glance
- Tasks: Manage client accounts and lead a team to deliver exceptional cleaning services.
- Company: Join Sentrex Services, a fast-growing cleaning and facility management company.
- Benefits: Enjoy a competitive salary, company car, and work-from-home options.
- Other info: Flexible working hours with opportunities for professional growth.
- Why this job: Make a real impact by ensuring high client satisfaction and leading a motivated team.
- Qualifications: 3+ years in account management and team leadership required.
The predicted salary is between 25500 - 34500 £ per year.
Location: Manchester and Stockport, Greater Manchester, United Kingdom
Company: Sentrex Services UK Ltd – a rapidly expanding contract cleaning and facility management company.
Role Summary: The Account Manager will oversee daily operations and maintain high standards of client service for a portfolio of around 40 clients across the Manchester and Stockport area.
Key Responsibilities
- Plan, organise and control contract operations and delivery within the portfolio.
- Lead, develop, manage and motivate a team of cleaning operatives to agreed standards.
- Coach and develop operatives to improve their skills to an exceptional standard.
- Ensure full adherence to company policies, site specifications and operational excellence.
- Manage holidays, rotas and recruitment, induction and ongoing training of staff.
- Handle HR and employee relation issues, grievance and disciplinary hearings.
- Identify opportunities for new business, additions to service and non‑contractual work.
- Address client queries effectively and maintain high client satisfaction.
- Use Time & Attendance system correctly and support business development to maximise profit.
- Be commercially minded, identify improvement areas, manage KPIs, and report results.
- Represent the client professionally at all times and lead by example.
- Manage budgets, labour cost, chemical and uniform costs.
- Improve innovation, productivity and continuous improvement of service performance.
Qualifications & Experience
- 3+ years experience as Cleaning Account Manager (required).
- 3+ years experience leading teams (required).
- Valid driving licence (required).
Benefits
- Company car and on‑site parking.
- Work from home option.
- £150 monthly bonus for completed audits.
Schedule & Remuneration
- Full‑time, Monday to Friday.
- Weekend availability required.
- Salary: £30,500 per year pro‑rata.
To apply, send an updated CV and cover letter explaining your suitability for this role.
Account Manager in Manchester employer: Sentrex
Sentrex is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture in the heart of Manchester. With flexible part-time hours and competitive pay, we empower our Supervisors to excel in their roles while providing essential cleaning services. Join us for a rewarding experience where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Manchester
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Sentrex.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Sentrex.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Sentrex, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Sentrex that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Sentrex specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Sentrex will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Sentrex
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Sentrex a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Sentrex.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Sentrex, showcasing your work ethic and the quality of your previous roles in janitorial services.
