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- Tasks: Manage client accounts and lead a team to deliver exceptional cleaning services.
- Company: Join Sentrex Services, a fast-growing cleaning and facility management company.
- Benefits: Enjoy a competitive salary, company car, and work-from-home options.
- Why this job: Make a real impact by ensuring high client satisfaction and leading a motivated team.
- Qualifications: 3+ years in account management and team leadership required.
- Other info: Flexible working hours with opportunities for professional growth.
The predicted salary is between 25500 - 34500 £ per year.
Location: Manchester and Stockport, Greater Manchester, United Kingdom
Company: Sentrex Services UK Ltd – a rapidly expanding contract cleaning and facility management company.
Role Summary: The Account Manager will oversee daily operations and maintain high standards of client service for a portfolio of around 40 clients across the Manchester and Stockport area.
Key Responsibilities
- Plan, organise and control contract operations and delivery within the portfolio.
- Lead, develop, manage and motivate a team of cleaning operatives to agreed standards.
- Coach and develop operatives to improve their skills to an exceptional standard.
- Ensure full adherence to company policies, site specifications and operational excellence.
- Manage holidays, rotas and recruitment, induction and ongoing training of staff.
- Handle HR and employee relation issues, grievance and disciplinary hearings.
- Identify opportunities for new business, additions to service and non‑contractual work.
- Address client queries effectively and maintain high client satisfaction.
- Use Time & Attendance system correctly and support business development to maximise profit.
- Be commercially minded, identify improvement areas, manage KPIs, and report results.
- Represent the client professionally at all times and lead by example.
- Manage budgets, labour cost, chemical and uniform costs.
- Improve innovation, productivity and continuous improvement of service performance.
Qualifications & Experience
- 3+ years experience as Cleaning Account Manager (required).
- 3+ years experience leading teams (required).
- Valid driving licence (required).
Benefits
- Company car and on‑site parking.
- Work from home option.
- £150 monthly bonus for completed audits.
Schedule & Remuneration
- Full‑time, Monday to Friday.
- Weekend availability required.
- Salary: £30,500 per year pro‑rata.
To apply, send an updated CV and cover letter explaining your suitability for this role.
Account Manager in Manchester employer: Sentrex
Contact Detail:
Sentrex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facility management industry. You never know who might have a lead on an Account Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sentrex Services UK Ltd. Understand their values, services, and client base. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of managing a portfolio of clients. Highlight your leadership skills and how you've motivated teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing teams and client relationships, as well as any relevant achievements that showcase your skills in operational excellence.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Use specific examples from your past roles to demonstrate how you meet the key responsibilities outlined in the job description.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to emphasise your leadership experience. Share stories about how you've motivated and developed your team members to achieve exceptional standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Sentrex
✨Know Your Clients
Before the interview, research Sentrex Services UK Ltd and their client portfolio. Understand their key clients and any recent projects or challenges they’ve faced. This will help you demonstrate your knowledge of the company and show how you can contribute to maintaining high client satisfaction.
✨Showcase Your Leadership Skills
As an Account Manager, leading a team is crucial. Prepare examples of how you've successfully managed and motivated teams in the past. Be ready to discuss specific situations where you coached operatives to improve their skills and how you handled any HR issues.
✨Be Commercially Minded
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Think about how you can identify improvement areas and manage budgets effectively. During the interview, share your ideas on how to maximise profit and enhance service performance.
✨Prepare for Client Queries
Anticipate questions related to client management and how you would handle queries or complaints. Think of examples from your previous experience where you successfully resolved client issues and maintained high satisfaction levels. This will show your ability to represent the client professionally.
