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For Companies At a Glance
- Tasks: Manage daily cleaning operations and lead a motivated team to deliver top-notch services.
- Company: Join Sentrex, a rapidly expanding leader in contract cleaning and facility management.
- Benefits: Enjoy a competitive salary, company car, and flexible hybrid working options.
- Why this job: Make a real impact by improving service performance and client satisfaction.
- Qualifications: 3 years of experience in cleaning management and team leadership required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 30000 - 35000 £ per year.
Overview
Joining the Cleaning Account Manager role at Sentrex. Sentrex Services UK Ltd is a multi million pound rapidly expanding Contract Cleaning and Facility Management Company. Sentrex was founded in 2009 and our Directors & Managers have over 30 years combined experience in the industry. Sentrex provides a wide variety of services to commercial businesses across industries including Food Hygiene, Warehouse & Distribution, Education & Financial Services.
Position: Cleaning Account Manager
Location: CW1 area (Liverpool area serving ~40 clients); hybrid/field role with a company branded vehicle, mobile phone and tablet provided
Role and responsibilities
- Manage and oversee the daily operations of the business with a focus on Daily Office Cleaning Services
- Plan, organise and control contract operations and delivery within the portfolio
- Lead, develop, manage and motivate a team of cleaning operatives to the agreed standards; coach and develop operatives to improve skills
- Ensure adherence to company policies and site specifications; ensure delivery through operatives
- Manage holidays and rotas to cover operational needs and maintain service delivery
- Handle HR and employee relations in line with Company HR policies and conduct grievance, disciplinary and appeal hearings where appropriate
- Identify opportunities for new business and non-contractual work; support business development to identify opportunities with other clients
- Ensure client queries are dealt with promptly to maintain client satisfaction
- Recruit, motivate and train staff (induction and ongoing)
- Ensure operatives are trained on and using the Time & Attendance system
- Be commercially minded; identify areas for improvement in productivity and hours allocation
- Manage agreed KPI requirements and monthly cleaning audits with clients or client representatives
- Represent the client professionally at all times; lead by example and demonstrate company values
- Budget management and ensuring sites operate within budgets (labour, chemicals, uniforms)
- Drive continuous improvement in service performance, innovation and productivity
Requirements and qualifications
- Experience: Cleaning Account Manager, 3 years (required)
- Team Leading: 3 years (required)
- Licence/Certification: Driving Licence (required)
- Work location: Hybrid remote in CW1; full-time
Benefits
- Company car
- On-site parking
- Work from home
Schedule
- Monday to Friday
- Weekend availability
Pay: £30,500 per year
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Cleaning Account Manager employer: Sentrex
Contact Detail:
Sentrex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facility management industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sentrex and understanding their values and services. Tailor your answers to show how your experience aligns with their needs, especially in managing teams and client satisfaction.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and improved service delivery in your previous roles. This will set you apart as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Cleaning Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cleaning Account Manager role. Highlight your experience in managing cleaning operations and leading teams, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Sentrex. Share specific examples of your past successes in similar roles and how you can contribute to our team. Keep it engaging and professional!
Showcase Your Leadership Skills: As a Cleaning Account Manager, you'll be leading a team, so make sure to highlight your leadership experience. Talk about how you've motivated and developed teams in the past, and how you plan to do the same with us at Sentrex.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Sentrex
✨Know Your Cleaning Operations
Familiarise yourself with the daily operations of cleaning services. Be ready to discuss how you would manage and oversee these operations, including planning and controlling contract delivery. Highlight any relevant experience you have in similar roles.
✨Showcase Your Leadership Skills
As a Cleaning Account Manager, you'll need to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing staff to meet high standards. This will demonstrate your ability to inspire and improve team performance.
✨Understand Client Relations
Client satisfaction is key in this role. Be prepared to talk about how you've handled client queries and maintained relationships in previous positions. Share specific instances where you turned a challenging situation into a positive outcome for the client.
✨Be Commercially Savvy
This role requires a keen eye for identifying areas of improvement and managing budgets. Brush up on your knowledge of KPIs and be ready to discuss how you've previously driven productivity and cost efficiency in your work. Showing that you can think commercially will set you apart.
