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For Companies At a Glance
- Tasks: Manage cleaning operations and lead a team to deliver exceptional service.
- Company: Join a rapidly expanding, innovative cleaning and facility management company.
- Benefits: Enjoy a competitive salary, company car, bonuses, and flexible working options.
- Why this job: Make a real impact by building relationships with clients and leading a dedicated team.
- Qualifications: 3 years of experience in cleaning account management and team leadership required.
- Other info: Hybrid work model with opportunities for professional growth and development.
The predicted salary is between 30000 - 36000 £ per year.
Overview
Sentrex Services UK Ltd is a multi million pound rapidly expanding Contract Cleaning and Facility Management Company. Sentrex was founded in 2009 and our Directors & Managers have over 30 years combined experience in the industry. Sentrex provide a wide variety of services to commercial businesses across a variety of industries including Food Hygiene, Warehouse & Distribution, Education & Financial Services.
Sentrex Services Culture
Sentrex currently employs around 450 to 500 employees across the UK with around 20 employees based in our Head Office in Greater Manchester. If you are a dedicated, articulate & determined individual who enjoys working closely with Clients & staff to build relationships then we want to hear from you.
Due to continued growth we are looking to recruit an Account Manager for the CW1 Area
Our core services include daily cleaning, industrial & specialist cleaning, window cleaning, grounds maintenance services. In addition to this we also provide washroom, waste management, pest control & building maintenance solutions.
As Account Manager for the Crewe Area you will be responsible for a selection of around 40 Clients.
You will be provided with a company branded vehicle, mobile phone & tablet.
The Role
To manage and oversee the daily operations of the Business not limited to Daily Office Cleaning Services
Key responsibilities and accountabilities
- Plan, organise and control contract operations and delivery within the portfolio.
- Lead, develop, manage and motivate a team of cleaning operatives to the agreed standards.
- Coach and develop operatives to improve their skills to an exceptional standard.
- Ensure full adherence to company policies and procedures.
- Establish a thorough understanding of the site specifications and ensure that these requirements are being delivered through your operatives.
- Ensure that holidays are managed effectively and rotas are in place to cover the needs of the operation, ensuring service delivery remains to the agreed standard.
- Manage all HR and employee relations issues in accordance with the Company HR policies and in consultation with the relevant HR representative and effectively carry out grievance, disciplinary and appeal hearings where appropriate.
- Identify opportunities for new business, additions to service and non-contractual work.
- Ensure client queries are dealt with effectively and quickly, ensuring client satisfaction.
- Recruit, motivate and train (induction and on-going) employees.
- Ensure all operatives are trained on, and using correctly, the Time & Attendance system.
- Support the business development by identifying opportunities with other clients to maximise profit and growth.
- Be commercially minded in every aspect of the business and day to day activity.
- Identify areas of improvement within the business area in relation to productivity, improvement in allocation of hours and any other areas that affect monthly results.
- Managing agreed KPI requirements and reporting, ensuring monthly cleaning audits are completed with the client or client representative.
- Represent the client in a professional manner at all times.
- Demonstrate the values of the company and lead by example at all times.
- Budget management – high performance in this area is essential.
- Ensure that all sites are delivering operational excellence within budgets and structures, inclusive of labour cost, chemical usage and uniform costs.
- Identify ways to improve innovation, productivity and continuous improvement of the service performance.
Next steps
If this sounds like just the job for you, we would love to hear from you. Please apply in the first instance by sending in an up-to-date CV and covering letter, explaining why you think you would be suitable for the role.
Job Types: Full-time, Permanent
Pay: £30,500.00 per year
Benefits: Company car; On-site parking; Work from home; £150 bonus per month for completed audits
Schedule: Monday to Friday; Weekend availability
Experience: Cleaning Account Manager: 3 years (required); Team Leading: 3 years (required)
Licence/Certification: Driving Licence (required)
Work Location: Hybrid remote in CW1
Job Type: Full-time
Work Location: In person
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Cleaning Account Manager employer: Sentrex Support Services Limited
Contact Detail:
Sentrex Support Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facility management industry. Attend local events or join online forums where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Sentrex Services and understanding their values and services. Tailor your responses to show how your experience aligns with their needs. We want to see that you’re genuinely interested in the role and the company!
✨Tip Number 3
Showcase your leadership skills! As an Account Manager, you’ll need to motivate and manage a team. Be ready to share examples of how you’ve successfully led teams in the past. We love hearing about your coaching and development experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Let’s get you on board!
We think you need these skills to ace Cleaning Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cleaning Account Manager role. Highlight your experience in managing teams and client relationships, as these are key for us at Sentrex. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re the perfect fit for the role and how your background aligns with our company values. Be sure to mention your passion for delivering exceptional service and building strong client relationships.
Showcase Relevant Experience: When detailing your work history, focus on your experience in cleaning management and team leadership. We want to see how you've successfully managed operations and improved service delivery in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Sentrex Support Services Limited
✨Know Your Stuff
Before the interview, make sure you understand Sentrex Services and their core offerings. Familiarise yourself with their cleaning services and how they operate in various industries. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As an Account Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved operations. Highlight your coaching abilities and how you've motivated others to achieve high standards.
✨Prepare for Client Scenarios
Think about potential client queries or issues that could arise in the role. Be ready to discuss how you would handle these situations, ensuring client satisfaction while adhering to company policies. This will demonstrate your problem-solving skills and commercial mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's growth plans, team dynamics, or specific challenges they face in the CW1 area. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
