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- Tasks: Manage operations for a rapidly expanding cleaning and facility management company.
- Company: Join Sentrex Services, a dynamic and growing company in the UK.
- Benefits: Enjoy a company car, mobile phone, extra holiday, and free parking.
- Why this job: Lead a talented team and make a real impact in service delivery.
- Qualifications: Strong leadership, communication skills, and experience in managing teams.
- Other info: Opportunity for career growth and a vibrant work culture.
The predicted salary is between 36000 - 60000 £ per year.
Sentrex Services UK Ltd is a multi‑million pound rapidly expanding Contract Cleaning and Facility Management Company. Founded in 2009, Sentrex provides a wide variety of services to commercial businesses across various industries including Food Hygiene, Warehouse & Distribution, Education & Financial Services.
Sentrex currently employs around 500 employees across the UK, with around 20 employees based in our Head Office in Greater Manchester. We are looking to recruit a talented Regional Operations Manager due to retirement.
Our core services include:
- Daily cleaning
- Industrial & specialist cleaning
- Window cleaning
- Grounds maintenance services
- Washroom services
- Waste management
- Pest control
- Building maintenance solutions
The Opportunity:
To manage the operational processes for the Region, supporting Cleaning Account Managers in the provision of service delivery across 150 cleaning contracts throughout the Northwest. As Operations Manager, you will be responsible for managing Cleaning Account Managers.
Your duties & responsibilities will include:
- Successful management of the team through monthly 1-2-1s, appraisals and regular team meetings
- Plan & organise the diaries to ensure operational excellence at all times
- Drive a culture of teamwork & customer service excellence
- Build & maintain successful Client relationships & drive service excellence
- Control contract operations for your area including management of budgets, expenditure, client satisfaction, service delivery, quality control checks
- Ensure all operations are carried out in line with company regulations regarding Health & Safety & Environmental Policies, as well as safeguarding & duty of care obligations
- Develop existing contracts in relation to continuous service improvement, upselling & cross selling of services
- Coach & develop your team to ensure service excellence
- Manage the mobilisation of new contracts ensuring a smooth transition from the commercial team to the operations team
- Effectively communicate with all stakeholders across the business
The successful candidate will be able to demonstrate the following:
- Exceptional communication skills across all areas of the business
- Ability to meet deadlines and thrive under pressure
- Strong teamworking skills
- IT literate
- Strong leadership & management skills
- Knowledge of Employment Legislation
- Proven track record of KPI management & ensuring SLAs are met
- Knowledge of ISO procedures
- Knowledge of health & safety & environmental regulations
- Experience of managing a team and knowledge of HR policies
Job Types: Permanent, Full-time
Benefits:
- Company car
- Fuel card
- Mobile Phone / Laptop
- Extra days holiday for every year completed
- Free parking
- Access to weekly Padel Tennis sessions
Regional Operations Manager in Manchester employer: Sentrex Services UK Ltd
Contact Detail:
Sentrex Services UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Regional Operations Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Sentrex Services and understanding their culture and values. Tailor your responses to show how your experience aligns with their needs, especially in managing teams and client relationships. We want to see that you’re not just a fit on paper but also a great cultural match!
✨Tip Number 3
Practice your communication skills! As a Regional Operations Manager, you’ll need to articulate your ideas clearly and effectively. Consider doing mock interviews with friends or using online platforms to refine your pitch and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sentrex Services. Let’s get you on board!
We think you need these skills to ace Regional Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in managing teams, client relationships, and operational processes. We want to see how your skills align with what Sentrex is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to Sentrex's success. Be sure to mention your passion for teamwork and customer service excellence.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've met KPIs or improved service delivery. We love seeing results!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Sentrex team!
How to prepare for a job interview at Sentrex Services UK Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Sentrex Services UK Ltd thoroughly. Understand their core services, company culture, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Regional Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, driven service excellence, or improved operational processes. Be ready to discuss how you can apply these skills at Sentrex.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about challenges you’ve faced in previous roles, particularly in managing cleaning contracts or client relationships, and how you overcame them. This will highlight your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans, team dynamics, or how they measure success in the role. This shows that you're not just interested in the job, but also in contributing to the company's growth.
