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- Tasks: Manage client accounts and lead a team to deliver top-notch cleaning services.
- Company: Join a rapidly expanding facility management company with a strong team culture.
- Benefits: Enjoy a competitive salary, company car, remote work options, and monthly bonuses.
- Why this job: Make a real impact by building relationships and improving service delivery for clients.
- Qualifications: 3 years of experience in account management and team leadership required.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 24500 - 35500 £ per year.
Sentrex Services UK Ltd is a multi-million pound rapidly expanding Contract Cleaning and Facility Management Company, founded in 2009. We provide a wide variety of services to commercial businesses across various industries including Food Hygiene, Warehouse & Distribution, Education & Financial Services.
Sentrex currently employs around 450 to 500 employees across the UK, with around 20 employees based in our Head Office in Greater Manchester. We are looking to recruit an Account Manager for the Manchester and Stockport Area.
Our core services include:
- Daily cleaning
- Industrial & specialist cleaning
- Window cleaning
- Grounds maintenance services
- Washroom services
- Waste management
- Pest control
- Building maintenance solutions
As Account Manager, you will be responsible for a selection of around 40 Clients. You will be provided with a company branded vehicle, mobile phone & tablet.
Key Responsibilities and Accountabilities:
- Demonstrate a full commitment to providing the best possible experience for our clients.
- Plan, organise and control contract operations and delivery within the portfolio.
- Lead, develop, manage and motivate a team of cleaning operatives to the agreed standards.
- Coach and develop operatives to improve their skills to an exceptional standard.
- Ensure full adherence to company policies and procedures.
- Establish a thorough understanding of the site specifications and ensure that these requirements are being delivered through your operatives.
- Manage all HR and employee relation issues in accordance with the Company HR policies.
- Identify opportunities for new business, additions to service and non-contractual work.
- Ensure client queries are dealt with effectively and quickly ensuring client satisfaction.
- Recruit, motivate and train employees.
- Support business development by identifying opportunities with other clients to maximise profit and growth.
- Identify areas of improvement within the business area in relation to productivity.
- Manage agreed KPI requirements and reporting.
- Represent the client in a professional manner at all times.
- Budget management - high performance in this area is essential.
- Identify ways to improve innovation, productivity and continuous improvement of the service performance.
Next steps: If this sounds like just the job for you, we would love to hear from you. Please apply by sending in an up-to-date CV and covering letter, explaining why you think you would be suitable for the role.
Job Types: Full-time, Maternity cover (6 months).
Pay: £30,500.00 per year pro rata
Benefits: Company car, On-site parking, Work from home, £150 bonus per month for completed audits.
Schedule: Monday to Friday, Weekend availability.
Experience: Cleaning Account Manager: 3 years (required), Team Leading: 3 years (required).
Licence/Certification: Driving Licence (required).
Work Location: In the field and Office base Stockport and Manchester.
Account Manager in Manchester employer: Sentrex Services UK Ltd
Contact Detail:
Sentrex Services UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facility management industry. Attend local events or join online groups where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Sentrex Services and understanding their core values. Think about how your experience aligns with their needs, especially in managing client relationships and leading teams. We want to see you shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Showcase your skills! If you’ve got a portfolio of successful projects or client testimonials, bring them along to your interview. This will help us see your impact in previous roles and how you can bring that same energy to Sentrex.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sentrex. Let’s make this happen together!
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in cleaning account management and team leadership, as these are key for us at Sentrex. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re the perfect fit for the role and how your values align with our company culture. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Client Relationship Skills: Since building relationships with clients is crucial for this role, make sure to include examples of how you've successfully managed client accounts in the past. We love to see how you’ve gone above and beyond to ensure client satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sentrex Services UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand Sentrex Services and their core offerings. Familiarise yourself with their services like daily cleaning, waste management, and pest control. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships or led a team in the past. Highlight your ability to motivate and develop others, as this aligns perfectly with what Sentrex is looking for.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, such as managing HR issues or dealing with client complaints. Think through potential scenarios beforehand and prepare your responses to showcase your problem-solving skills and adherence to company policies.
✨Demonstrate Commercial Awareness
Sentrex is looking for someone who is commercially minded. Be prepared to discuss how you've identified new business opportunities or improved service performance in previous roles. Showing that you can think strategically about growth will set you apart from other candidates.
