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For Companies At a Glance
- Tasks: Manage cleaning operations and build strong client relationships in the Crewe area.
- Company: Join a rapidly expanding, innovative cleaning and facility management company.
- Benefits: Enjoy a competitive salary, company car, and monthly bonuses.
- Why this job: Make a real impact by leading a dedicated team and ensuring client satisfaction.
- Qualifications: 3 years of experience in account management and a passion for teamwork.
- Other info: Flexible working options and opportunities for professional growth.
The predicted salary is between 30000 - 36000 £ per year.
Sentrex Services UK Ltd is a multi million pound rapidly expanding Contract Cleaning and Facility Management Company. Sentrex was founded in 2009 and our Directors & Managers have over 30 years combined experience in the industry. Sentrex provide a wide variety of services to commercial businesses across a variety of industries including Food Hygiene, Warehouse & Distribution, Education & Financial Services.
Sentrex Services Culture
Sentrex currently employs around 450 to 500 employees across the UK with around 20 employees based in our Head Office in Greater Manchester. If you are a dedicated, articulate & determined individual who enjoys working closely with Clients & staff to build relationships then we want to hear from you.
Due to continued growth we are looking to recruit an Account Manager for the CW1 Area
Our core services include daily cleaning, industrial & specialist cleaning, window cleaning, grounds maintenance services. In addition to this we also provide washroom, waste management, pest control & building maintenance solutions.
As Account Manager for the Crewe Area you will be responsible for a selection of around 40 Clients.
You will be provided with a company branded vehicle, mobile phone & tablet.
The Role
To manage and oversee the daily operations of the Business not limited to Daily Office Cleaning Services. Key responsibilities and accountabilities:
- Demonstrate a full commitment to providing the best possible experience for our clients. Plan, organise and control contract operations and delivery within the portfolio.
- Lead, develop, manage and motivate a team of cleaning operatives to the agreed standards. Coach and develop operatives to improve their skills to an exceptional standard
- Ensure full adherence to company policies and procedures. Establish a thorough understanding of the site specifications and ensure that these requirements are being delivered through your operatives.
- Ensure that holidays are managed effectively and rotas are in place to cover the needs of the operation, ensuring service delivery remains to the agreed standard
- Manage all HR and employee relation issues in accordance with the Company HR policies and in consultation with the relevant HR representative and effectively carry out grievance, disciplinary and appeal hearings where appropriate
- Identify opportunities for new business, additions to service and non-contractual work
- Ensure client queries are dealt with effectively and quickly ensuring client satisfaction
- Recruit, motivate and train (induction and on-going) employee
- Ensure all operatives are trained on, and using correctly, the Time & Attendance system
- Support the business development to identifying opportunities with other clients to maximise profit and growth
- Be commercially minded in every aspect of the business and day to day activity. Identify areas of improvement within the business area in relation to productivity, improvement in allocation of hours and any other areas that effect monthly results
- Managing agreed KPI requirements and reporting, ensuring Monthly cleaning audits are completed with the client or client representative.
- Represent the client in a professional manner at all time.
- Demonstrate the values of the company and lead by example at all times. Budget management – high performance in this area is essential
- Ensure that all sites are delivering operational excellence within budgets and structures, inclusive of labour cost, chemical usage and uniform costs.
- Identify ways to improve innovation, productivity and continuous improvement of the service performance.
Next steps?
If this sounds like just the job for you, we would love to hear from you. Please apply in the first instance by sending in an up-to-date CV and covering letter, explaining why you think you would be suitable for the role.
Job Types: Full-time, Permanent
Pay: £30,500.00 per year
- Company car
- On-site parking
- Work from home
- £150 bonus per month for completed audits
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Cleaning Account Manager: 3 years (required)
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Cleaning Account Manager Crewe, United Kingdom employer: Sentrex Services UK Ltd
Contact Detail:
Sentrex Services UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Account Manager Crewe, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cleaning and facility management industry. Attend local events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've managed teams or improved client satisfaction in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 3
Research the company! Before any interview, dive deep into Sentrex Services. Understand their values, services, and recent news. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a better chance to review your profile. Plus, it’s a great way to ensure you’re considered for the role you’re excited about!
We think you need these skills to ace Cleaning Account Manager Crewe, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Cleaning Account Manager. Highlight your experience in managing teams and client relationships, as these are key for us at Sentrex. Use specific examples that showcase your skills in the cleaning and facility management industry.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re the perfect fit for the role and how your values align with ours. Be sure to mention your dedication to client satisfaction and any relevant achievements that demonstrate your capabilities.
Showcase Your Leadership Skills: As an Account Manager, leading a team is crucial. In your application, emphasise your leadership experience and how you've motivated teams in the past. We want to see how you can inspire others to deliver exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Sentrex Services UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Sentrex Services UK Ltd. Understand their core services, company culture, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team of cleaning operatives. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved performance. Highlighting these skills will demonstrate that you're ready for the responsibilities of the role.
✨Prepare for Client-Focused Questions
Expect questions about how you would handle client relationships and ensure satisfaction. Think of specific instances where you've gone above and beyond for clients in previous roles. This will illustrate your commitment to providing the best possible experience, which is crucial for this position.
✨Discuss Your Commercial Mindset
Since the role requires a commercially minded approach, be ready to discuss how you've identified opportunities for growth or improvement in past positions. Share any relevant metrics or outcomes that showcase your ability to drive profitability and efficiency.
