At a Glance
- Tasks: Manage service delivery for clients, ensuring top-notch performance and customer satisfaction.
- Company: Dynamic managed services provider based in Bristol with a hybrid work model.
- Benefits: Competitive salary, bonus scheme, and flexible working arrangements.
- Other info: Join a supportive team and enjoy opportunities for professional growth.
- Why this job: Be the trusted partner for clients and drive continuous improvement in service delivery.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 58500 - 71500 £ per year.
Service Manager
Managed Services (Hybrid 1-2 Days in Office per month) £40,000 - £50,000 We have an exciting opportunity for a Service Manager to join a managed services provider in Bristol.
The role will be predominantly home-based, with 1-2 days working from their Bristol office per month and on-site client visits as needed.
Working within an extended team of 4 x Service Managers, youll own a portfolio of managed service customers, ensuring delivery aligns with contractual commitments, business objectives and agreed scope.
Youll guide customers through the full-service lifecycle, onboarding, performance management, continual improvement and major incident response, acting as their trusted partner throughout.
Key
Responsibilities: End-to-end management of Critical Path Consult with project and transition teams during onboarding.
Ensure stakeholder buy in to deliver projects smoothly and to scope.
Analyse service performance against SLAs, KPIs and utilisation allowances.
Produce detailed reporting with insights and recommendations.
Identify trends and improvement opportunities using performance data.
Apply ITIL best practice to mitigate risks and manage incidents.
Act as an escalation point for customers and internal teams.
Experience & Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus).
Experience engaging senior stakeholders and leading teams.
Skilled in ITSM tools, BI dashboards, Excel and Power Point.
Strong analytical, communication and presentation skills.
Confident handling major incidents and escalations.
Customer-centric mindset with strong organisational abilities.
Successful applicants can expect a salary of £40,000 - £50,000 depending on experience, as well as a company-wide bonus scheme.
Please include your current location on your CV or application.
Applications without a location may not be considered.
If you are relocating, please state both your current location and your intended relocation area.
TPBN1_UKTJ
Service Manager employer: Sento Talent
Join a leading specialist lender that prioritises proactive risk management and offers a dynamic work environment in London or regionally. With a strong emphasis on employee growth, you will have the opportunity to influence high-level lending decisions and engage with senior stakeholders while enjoying competitive benefits, including a robust bonus structure and flexible working arrangements. This role not only provides exposure to complex development finance transactions but also fosters a culture of collaboration and innovation, making it an exceptional place for career advancement.
