At a Glance
- Tasks: Manage service delivery for clients, ensuring smooth onboarding and performance management.
- Company: Dynamic managed services provider based in Bristol with a hybrid work model.
- Benefits: Competitive salary, company-wide bonus scheme, and flexible working arrangements.
- Other info: Opportunity to work in a collaborative team with potential for career growth.
- Why this job: Be a trusted partner for clients and drive continuous improvement in service delivery.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 57704 - 70528 £ per year.
Service Manager
Managed Services (Hybrid 1-2 Days in Office per month) £40,000 - £50,000 We have an exciting opportunity for a Service Manager to join a managed services provider in Bristol.
The role will be predominantly home-based, with 1-2 days working from their Bristol office per month and on-site client visits as needed.
Working within an extended team of 4 x Service Managers, youll own a portfolio of managed service customers, ensuring delivery aligns with contractual commitments, business objectives and agreed scope.
Youll guide customers through the full-service lifecycle, onboarding, performance management, continual improvement and major incident response, acting as their trusted partner throughout.
Key
Responsibilities: End-to-end management of Critical Path Consult with project and transition teams during onboarding.
Ensure stakeholder buy in to deliver projects smoothly and to scope.
Analyse service performance against SLAs, KPIs and utilisation allowances.
Produce detailed reporting with insights and recommendations.
Identify trends and improvement opportunities using performance data.
Apply ITIL best practice to mitigate risks and manage incidents.
Act as an escalation point for customers and internal teams.
Experience & Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus).
Experience engaging senior stakeholders and leading teams.
Skilled in ITSM tools, BI dashboards, Excel and Power Point.
Strong analytical, communication and presentation skills.
Confident handling major incidents and escalations.
Customer-centric mindset with strong organisational abilities.
Successful applicants can expect a salary of £40,000 - £50,000 depending on experience, as well as a company-wide bonus scheme.
Please include your current location on your CV or application.
Applications without a location may not be considered.
If you are relocating, please state both your current location and your intended relocation area.
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Service Manager in London employer: Sento Talent
Join a leading specialist lender that prioritises proactive risk management and offers a dynamic work environment in London or regionally. With a strong emphasis on employee growth, you will have the opportunity to influence high-level lending decisions and engage with senior stakeholders while enjoying competitive benefits, including a robust bonus structure and flexible working arrangements. This role not only provides exposure to complex development finance transactions but also fosters a culture of collaboration and innovation, making it an exceptional place for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sento Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sento Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sento Talent!
✨Direct Apply to Sento Talent
Let's not forget to apply directly through the Sento Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sento Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sento Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sento Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
