At a Glance
- Tasks: Support clients by troubleshooting and resolving Business Central issues.
- Company: Leading Microsoft Cloud Solutions Partner with a dynamic work culture.
- Benefits: Remote work, flexible hours, and the chance to work with diverse clients.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Enjoy variety and autonomy while solving real-world business challenges.
- Qualifications: Experience with Dynamics 365 Business Central and strong communication skills.
Contract | Remote and EU wide (outside of IR35)
I’m currently working with a leading Microsoft Cloud Solutions Partner who are looking to bring in an experienced Business Central Support Contractor to support a growing customer base. This is a fast paced, client facing role where you will own issues end to end, from initial triage through to resolution, across multiple Business Central environments.
What you will be doing:
- Acting as the main point of contact for BC support issues
- Troubleshooting functional and application level problems
- Managing and progressing tickets in line with SLAs
- Handling more complex issues and identifying root causes
- Working across multiple customers in a managed service environment
- Collaborating with internal teams and escalating where needed
What they are looking for:
- Strong experience supporting Dynamics 365 Business Central
- Solid functional knowledge across finance and operations
- Background in a partner or managed service environment
- Confident communicator with a customer first mindset
- Ability to manage multiple tickets in a fast moving environment
This is a great opportunity for a contractor who enjoys variety, autonomy and problem solving in a Microsoft partner setting. If you are available or know someone who could be a good fit, feel free to get in touch.
D365 Business Central / BC Application Support Contractor in Warrington employer: Sentinel
Join a leading Microsoft Cloud Solutions Partner that values innovation and collaboration, offering a dynamic remote work environment across the EU. With a strong focus on employee growth, you will have the opportunity to tackle diverse challenges while enjoying a supportive culture that prioritises client satisfaction and teamwork. This role not only allows for autonomy in problem-solving but also provides a platform for professional development within a fast-paced, client-facing setting.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Business Central / BC Application Support Contractor in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft ecosystem, especially those who work with D365 Business Central. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with Business Central. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common D365 BC scenarios. Think about how you’d troubleshoot specific issues and be ready to share your thought process. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by the right people.
We think you need these skills to ace D365 Business Central / BC Application Support Contractor in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with D365 Business Central and any relevant support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer-first mindset and how you’ve tackled complex issues in the past. We love a good story!
Showcase Your Communication Skills:Since this role involves being client-facing, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past interactions, we want to see that you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Sentinel
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Business Central. Be ready to discuss specific features, functionalities, and common issues you've encountered. This will show that you're not just familiar with the platform but also have hands-on experience.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe how you've handled past support issues. Think of examples where you triaged a problem, managed tickets, or collaborated with teams to resolve complex issues. This will demonstrate your practical skills and customer-first mindset.
✨Showcase Your Communication Skills
As a main point of contact for support issues, your communication style is crucial. Practice explaining technical concepts in simple terms, as you'll need to convey information clearly to clients. Highlight any experiences where effective communication led to successful resolutions.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is key in a fast-paced environment. Be prepared to discuss how you've managed ticket progression in line with SLAs in previous roles. This shows that you can handle multiple tasks efficiently while maintaining quality service.
