Salesforce Technical Architect - Integration & AI Customer Experience. Inside IR35, Hybrid Onsite- Oxfordshire and Remote.
Superb client needs a Salesforce Technical Architect to own the big picture across its Salesforce estate and connected platforms. Each stream already has technical specialists. This role connects them, giving one person architectural ownership across Salesforce
Key Responsibilities
Technical ownership and architectural oversight across Salesforce modules: Sales/CRM, Service, Marketing and Experience Cloud
Define and govern integration architecture linking Salesforce with Guest Journey, Membership and Payments platforms
Design a unified support interface showing member data, brand details and supporting documents
Own and resolve cross-stream technical issues, dependencies and integration risks
Align multiple technical teams and give them clear architectural direction
Essential Skills
Proven Technical or Solution Architect experience across Salesforce Clouds (Sales, Service, Marketing, Experience)
Strength in a few modules with real appetite to learn the rest is welcome
Strong integration architecture background: APIs, Middleware, event-driven design
Experience integrating CRM with membership and payments platforms
Experience designing customer-facing digital experiences, ideally with AI agents or conversational interfaces
Proven ability to lead and coordinate several technical teams across silos
Excellent communication skills
Desirable
Salesforce Architect certifications (Application, System or Integration Architect)
Retail or premium brand background
Membership, loyalty or guest journey platform experience
Salesforce Technical Architect - Integration & AI Customer Experience in Oxford employer: Sentinel
As a global consultancy based in Central London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee development and well-being. Our team is dedicated to delivering impactful capital projects within the healthcare sector, offering unique opportunities for early-career professionals to gain hands-on experience and grow alongside industry experts. With a commitment to supporting your journey towards recognised project management qualifications, we ensure that our employees thrive in a collaborative environment while making a meaningful difference in the health sector.
