At a Glance
- Tasks: Support clients by troubleshooting and resolving Business Central issues in a fast-paced environment.
- Company: Leading Microsoft Cloud Solutions Partner with a focus on innovation.
- Benefits: Remote work, flexible hours, and the chance to work with diverse clients.
- Other info: Dynamic role with opportunities for growth in a collaborative setting.
- Why this job: Enjoy autonomy and problem-solving while making a real impact for customers.
- Qualifications: Experience with Dynamics 365 Business Central and strong communication skills.
I’m currently working with a leading Microsoft Cloud Solutions Partner who are looking to bring in an experienced Business Central Support Contractor to support a growing customer base. This is a fast paced, client facing role where you will own issues end to end, from initial triage through to resolution, across multiple Business Central environments.
What you will be doing:
- Acting as the main point of contact for BC support issues
- Troubleshooting functional and application level problems
- Managing and progressing tickets in line with SLAs
- Handling more complex issues and identifying root causes
- Working across multiple customers in a managed service environment
- Collaborating with internal teams and escalating where needed
What they are looking for:
- Strong experience supporting Dynamics 365 Business Central
- Solid functional knowledge across finance and operations
- Background in a partner or managed service environment
- Confident communicator with a customer first mindset
- Ability to manage multiple tickets in a fast moving environment
This is a great opportunity for a contractor who enjoys variety, autonomy and problem solving in a Microsoft partner setting. If you are available or know someone who could be a good fit, feel free to get in touch.
D365 Business Central / BC Application Support Contractor in Manchester employer: Sentinel
Join a dynamic and innovative Microsoft Cloud Solutions Partner that values autonomy and problem-solving in a fast-paced environment. With a strong focus on employee growth, you will have the opportunity to work with a diverse customer base while enjoying a supportive work culture that prioritises collaboration and client satisfaction. This remote role offers flexibility and the chance to make a meaningful impact across multiple Business Central environments.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Business Central / BC Application Support Contractor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft ecosystem, especially those who work with D365 Business Central. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with Business Central. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common D365 BC scenarios. Think about how you’d troubleshoot issues and manage tickets. Being ready to discuss real-life examples will impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by hiring managers who are looking for talent just like yours.
We think you need these skills to ace D365 Business Central / BC Application Support Contractor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with D365 Business Central and any relevant support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a customer-first mindset, so let that personality come through.
Showcase Problem-Solving Skills:Since this role involves troubleshooting and managing tickets, share specific examples of how you've resolved complex issues in the past. We want to know how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Sentinel
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Business Central. Be ready to discuss specific features, functionalities, and common issues you've encountered. This will show that you're not just familiar with the platform but also have hands-on experience.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific support scenarios. Think of examples from your past experiences where you successfully troubleshot issues or managed tickets. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Communication Skills
Since this role involves being the main point of contact for clients, practice articulating complex technical information in a simple way. You might want to role-play with a friend to get comfortable explaining solutions clearly and confidently.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact your work. Be prepared to discuss how you would prioritise tasks and manage multiple tickets while ensuring compliance with SLAs. This shows you’re ready for the fast-paced environment.
