At a Glance
- Tasks: Lead the delivery of a major consumer mobile app and website for a global airline.
- Company: Join a leading global airline with a focus on digital innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: High-profile role with accountability for successful production outcomes.
- Why this job: Make a real impact on millions of customers with your leadership in digital delivery.
- Qualifications: Experience in delivering large-scale consumer digital platforms and managing complex releases.
The predicted salary is between 69750 - 85250 £ per year.
I'm looking for a senior digital delivery leader to take overall accountability for the successful delivery and live operation of a major consumer-facing mobile app and website for a leading global airline. This is a hands-on, high-accountability delivery leadership role. We're looking for someone who has personally owned major consumer digital platforms through release, go-live and live operation — not simply someone who has managed a portfolio of projects.
What you'll own:
- End-to-end delivery of the consumer mobile app and website, from planning through to production.
- Release & go-live: own what gets released, when it gets released and ensure releases land safely and successfully.
- App Store governance: oversee mobile release protocols, App Store / Google Play requirements and ensure the app remains live, available and compliant.
- Multiple delivery teams: coordinate tribes, squads, product & engineering teams, internal stakeholders, third parties and technology vendors.
- Production incidents: take accountability for major incidents, driving resolution and ensuring issues are effectively managed.
- Hypercare: lead post-release hypercare and stabilisation following significant launches.
- Budgets & governance: manage delivery budgets, risks, dependencies, governance and senior stakeholder communication.
Ultimately, you own the outcome — ensuring major changes get successfully into production and that the customer experience remains stable and available.
What we're looking for:
- You’ll ideally have recent experience delivering a large-scale consumer digital platform, with responsibility for both mobile and web.
- We’re particularly interested in people who can demonstrate experience of:
- Leading delivery of a major consumer-facing mobile app and website
- Owning complex production releases and go-lives
- Managing App Store / Google Play release processes
- Working across multiple tribes, squads or engineering/product teams
- Managing third-party suppliers and technology partners
- Owning budgets and delivery governance
- Leading major production incidents and resolution
- Running post-release hypercare
- Working in high-volume, highly visible consumer environments
- Managing complex dependencies and senior stakeholders
Experience in airlines, travel, retail, e-commerce, financial services, marketplaces or other high-volume consumer digital platforms would be particularly relevant.
The opportunity:
This is an opportunity to take a high-profile, business-critical consumer digital platform and play a key role in how new capabilities are delivered to millions of customers. If you’ve been the person who ultimately says “we are ready to release” — and then owns what happens when it goes live — I’d be very interested in speaking with you.
Head of Delivery Digital Consumer Platforms in London employer: Sentinel
As a global consultancy based in Central London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee development and well-being. Our team is dedicated to delivering impactful capital projects within the healthcare sector, offering unique opportunities for early-career professionals to gain hands-on experience and grow alongside industry experts. With a commitment to supporting your journey towards recognised project management qualifications, we ensure that our employees thrive in a collaborative environment while making a meaningful difference in the health sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delivery Digital Consumer Platforms in London
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We think you need these skills to ace Head of Delivery Digital Consumer Platforms in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Sentinel, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Sentinel and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Sentinel
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Sentinel might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Sentinel.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
