At a Glance
- Tasks: Support clients by troubleshooting and resolving Business Central issues.
- Company: Leading Microsoft Cloud Solutions Partner with a dynamic work culture.
- Benefits: Remote work, flexible hours, and the chance to work with diverse clients.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Enjoy variety and autonomy while solving real-world business challenges.
- Qualifications: Experience with Dynamics 365 Business Central and strong communication skills.
I’m currently working with a leading Microsoft Cloud Solutions Partner who are looking to bring in an experienced Business Central Support Contractor to support a growing customer base. This is a fast paced, client facing role where you will own issues end to end, from initial triage through to resolution, across multiple Business Central environments.
What you will be doing:
- Acting as the main point of contact for BC support issues
- Troubleshooting functional and application level problems
- Managing and progressing tickets in line with SLAs
- Handling more complex issues and identifying root causes
- Working across multiple customers in a managed service environment
- Collaborating with internal teams and escalating where needed
What they are looking for:
- Strong experience supporting Dynamics 365 Business Central
- Solid functional knowledge across finance and operations
- Background in a partner or managed service environment
- Confident communicator with a customer first mindset
- Ability to manage multiple tickets in a fast moving environment
This is a great opportunity for a contractor who enjoys variety, autonomy and problem solving in a Microsoft partner setting. If you are available or know someone who could be a good fit, feel free to get in touch.
D365 Business Central / BC Application Support Contractor in London employer: Sentinel
Join a dynamic and innovative Microsoft Cloud Solutions Partner that values autonomy and problem-solving in a fast-paced environment. With a strong focus on employee growth, you will have the opportunity to work with a diverse customer base while enjoying a supportive remote work culture that prioritises collaboration and client satisfaction. This role not only offers competitive compensation but also the chance to enhance your skills in a thriving sector, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Business Central / BC Application Support Contractor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft ecosystem, especially those who work with D365 Business Central. A friendly chat can lead to insider info on job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with Dynamics 365 Business Central. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common BC support scenarios. Think about how you would troubleshoot issues and manage tickets. Practising these responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace D365 Business Central / BC Application Support Contractor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with D365 Business Central and any relevant support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing a bit of personality, so feel free to let your enthusiasm for problem-solving and customer service come through.
Showcase Your Communication Skills:Since this role involves being a confident communicator, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Sentinel
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Business Central. Be ready to discuss specific features, functionalities, and common issues you've encountered. This will show that you're not just familiar with the platform but also have hands-on experience.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific support scenarios. Think about past experiences where you successfully resolved complex issues or managed multiple tickets. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Since this role involves being the main point of contact for clients, practice articulating your thoughts clearly and confidently. You might be asked to explain technical concepts in simple terms, so demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial in a managed service environment. Be prepared to discuss how you prioritise tasks and manage your time to meet these SLAs. This will highlight your organisational skills and commitment to customer satisfaction.
