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- Tasks: Provide top-notch customer service and manage vehicle breakdowns.
- Company: Join a well-established Fleet company known for staff retention and growth.
- Benefits: Enjoy paid overtime, increased holiday, healthcare schemes, and recruitment incentives.
- Why this job: Gain valuable experience in a supportive team environment with opportunities for progression.
- Qualifications: Strong communication skills and a dedication to customer care are essential.
- Other info: This role is perfect for those looking for a half-year commitment.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to work for only half a year! Working for a well-established Fleet company, one who prides itself on staff retention, progression, and training? We are looking for someone to hit the ground running with being a Customer Service advisor for such a big company in Alfreton. If this is an interest of yours, please apply today!, * To personally provide excellent standards of customer service
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Understand and demonstrate tremendous customer care and rapport building
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Display good listening skills to identify customer needs
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Deal with all internet, email and phone enquiries
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Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
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Work as part of a team to achieve personal and department objectives
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Manage, respond, and log all incoming email enquiries on appropriate systems
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Keep and update reports and call logs, * Dealing with emergency vehicle breakdowns and general defects/compliance events
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Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
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Ability to prioritise and identify services required for warranty, damage.
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Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
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Understanding compliance importance
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Excellent communication skills – via phone and email
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Ability to adapt and work well with people
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Well-spoken and uses professional and polite mannerisms
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Good listening skills
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Dedication – longevity and / or progression within the company
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Paid Overtime
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Increased holiday entitlement with length of service.
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Recruitment incentive awards.
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Healthcare scheme.
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Cycle to work scheme.
Contact our HR Department to request an application form if you are interested in this position. Please email recruitment@guests.co.uk
Fleet Service Advisor employer: Sentinel
Contact Detail:
Sentinel Recruiting Team
recruitment@guests.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Service Advisor
✨Tip Number 1
Familiarize yourself with the company’s values and customer service standards. This will help you align your approach during the interview and demonstrate that you understand what it means to provide excellent customer care.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role requires excellent communication, being able to articulate your thoughts clearly and professionally will set you apart.
✨Tip Number 3
Showcase your ability to work as part of a team. Think of examples from your past experiences where you collaborated effectively with others to achieve a common goal, as teamwork is crucial in this role.
✨Tip Number 4
Be prepared to discuss how you would handle emergency situations, such as vehicle breakdowns. Having a clear strategy for managing these scenarios will demonstrate your problem-solving skills and readiness for the job.
We think you need these skills to ace Fleet Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fleet Service Advisor. Highlight your customer service experience and ability to manage inquiries effectively in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, ability to work in a team, and any relevant experience in customer service or fleet management.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated excellent customer care and rapport building in previous positions.
Follow Up: After submitting your application, consider following up with the HR department to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Sentinel
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've provided outstanding service in previous positions. Highlight your ability to build rapport and understand customer needs.
✨Demonstrate Good Listening Skills
During the interview, practice active listening. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This will show that you value communication and understand the importance of listening in a customer service role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with emergency vehicle breakdowns or managing customer complaints. Think through potential scenarios and how you would approach them effectively.
✨Emphasize Teamwork and Adaptability
The job requires working as part of a team, so be ready to discuss your experiences collaborating with others. Share examples of how you've adapted to different team dynamics and contributed to achieving common goals.
