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- Tasks: Support patients by answering calls, scheduling appointments, and ensuring a great experience.
- Company: Sentara Urgent Care Lightfoot, a diverse and inclusive healthcare provider.
- Benefits: Comprehensive health plans, tuition assistance, and pet insurance.
- Why this job: Make a difference in patient care while gaining valuable experience in healthcare.
- Qualifications: HS diploma required; customer service experience and knowledge of medical terminology preferred.
- Other info: Flexible shifts with opportunities for professional development and growth.
The predicted salary is between 30000 - 48000 ÂŁ per year.
Sentara Urgent Care Lightfoot is now hiring a Full‑Time Patient Care Specialist based in Williamsburg, VA! The clinic operates from 8:00 a.m. to 8:00 p.m., Monday‑Friday, and 8 a.m. to 4 p.m., Saturday and Sunday. The schedule consists of two 12‑hour shifts: one 8‑hour shift and one 6‑hour shift, with alternating weekends.
Primary Responsibilities
- Answer phones, schedule appointments, and respond to patient inquiries.
- Provide non‑clinical support within a physician’s office to ensure an excellent patient experience.
Education & Experience
- HS diploma required; associate degree or higher acceptable in lieu of experience.
- Minimum 3 years of customer‑service experience.
- At least 1 year of experience with health‑insurance plans, medical records data, medical terminology, registration, scheduling, or third‑party payers.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off, sick leave, parental and family caregiver leave.
- Emergency backup care.
- Long‑term, short‑term disability, and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance—$5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay‑down up to $10,000.
- Reimbursement for certifications and free access to CEUs and professional development.
- Pet insurance.
- Legal resources plan.
- Potential annual discretionary bonus based on system and employee eligibility criteria.
Equal Opportunity Statement
Sentara Health is an equal‑opportunity employer and prides itself with a diverse and inclusive workforce. Diversity, inclusion, and belonging are guiding principles that ensure our workforce reflects the communities we serve. In support of our mission “to improve health every day,” this is a tobacco‑free environment.
Patient Care Specialist in Preston employer: Sentara Health
Contact Detail:
Sentara Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Specialist in Preston
✨Tip Number 1
Get to know the company! Research Sentara Urgent Care Lightfoot and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Specialist, you'll be answering phones and responding to patient inquiries. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and may even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing the job with us at Sentara.
We think you need these skills to ace Patient Care Specialist in Preston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Care Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Experience: Don’t just list your previous jobs; explain how your experience relates to the responsibilities of this position. If you've worked with health insurance or in a medical setting, let us know how that makes you a great fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the healthcare field. We appreciate clarity as much as you do!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sentara Health
✨Know Your Stuff
Familiarise yourself with common medical terminology and health insurance plans. Since the role involves responding to patient inquiries, being able to speak confidently about these topics will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
With a minimum of 3 years in customer service required, be ready to share specific examples of how you've handled difficult situations or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare thoughtful questions about the clinic's operations, team dynamics, or patient care philosophy. This not only shows your interest in the role but also helps you gauge if the workplace aligns with your values.
✨Dress for Success
Even though it's a healthcare setting, first impressions matter! Opt for smart-casual attire that reflects professionalism while still being comfortable. You want to look approachable yet competent.
