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- Tasks: Support patients by answering calls, scheduling appointments, and ensuring a smooth experience.
- Company: Sentara Health is a leading healthcare provider dedicated to patient care and community well-being.
- Benefits: Enjoy medical, dental, vision plans, tuition assistance, and generous paid time off.
- Why this job: Join a collaborative team focused on delivering excellent patient care without night or weekend shifts.
- Qualifications: High school diploma required; customer service experience and knowledge of health insurance preferred.
- Other info: Remote work options available in multiple states; we value diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Patient Care Specialist role at Sentara Health Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Patient Care Specialist role at Sentara Health Overview: Sentara Medical Group Comprehensive Weight Loss Kempsville Office is now hiring a Full-Time Patient Care Specialist based in Norfolk, VA! Hours: Monday-Friday 8a-4:30p, Dayshift. No weekend shifts required. NO NIGHTS or HOLIDAYS! As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician\’s office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. Teamwork is highly valued here, with everyone working together to ensure the best care for our patients. Click here to hear Joyce describe a day in the life of a Patient Care Specialist with Sentara Healthcare. Qualifications: HS Diploma Associate Degree or higher will be considered in lieu of experience 3 years Customer Service experience required 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required Benefits: Medical, Dental, Vision plans Adoption, Fertility, and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long-Term, Short-Term Disability, and Critical Illness plans Life Insurance 401k/403B with Employer Match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to CEUs and professional development Pet Insurance Legal Resources Plan Opportunity for annual discretionary bonus based on system and employee eligibility Additional Information: Sentara Health is an equal opportunity employer committed to diversity and inclusion. We support a tobacco-free environment. Remote positions are available in several states, including Virginia, North Carolina, and others listed. #J-18808-Ljbffr
Patient Care Specialist employer: Sentara Health
Contact Detail:
Sentara Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Specialist
✨Tip Number 1
Familiarise yourself with the specific duties of a Patient Care Specialist at Sentara Health. Understanding the nuances of the role, such as scheduling appointments and handling patient inquiries, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since the role requires strong interpersonal skills, be ready to share examples of how you've successfully managed customer interactions in the past.
✨Tip Number 3
Network with current or former employees of Sentara Health. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential questions about health insurance plans and medical terminology. Brush up on these topics so you can confidently discuss your relevant experience and knowledge during the interview process.
We think you need these skills to ace Patient Care Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Care Specialist. Review the job description carefully and note the key skills and experiences required.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and healthcare. Emphasise any specific skills related to health insurance plans, medical records, and patient interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and teamwork. Mention specific examples from your past experiences that demonstrate your ability to provide excellent support in a healthcare setting.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Sentara Health
✨Know Your Patient Care Basics
Brush up on your knowledge of patient care processes and terminology. Being able to discuss medical records, scheduling, and health insurance plans confidently will show that you understand the role and can contribute effectively.
✨Demonstrate Your Customer Service Skills
Since this role requires strong customer service experience, prepare examples from your past jobs where you successfully handled difficult situations or provided exceptional service. This will highlight your ability to ensure a great patient experience.
✨Emphasise Teamwork
Sentara values teamwork highly, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you contributed to a team goal or supported colleagues to enhance patient care.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding patient care and teamwork.
