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- Tasks: Support patients by answering inquiries and scheduling appointments in a friendly environment.
- Company: Sentara Health, a leader in patient care with a focus on diversity and inclusion.
- Benefits: Comprehensive health plans, tuition assistance, and generous paid time off.
- Why this job: Make a difference in patient experiences while enjoying a balanced work-life schedule.
- Qualifications: Customer service experience and knowledge of health insurance or medical terminology required.
- Other info: Join a supportive team with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Title
Full‑Time Patient Care Specialist – Sentara Medical Group Comprehensive Weight Loss Kempsville Office, Norfolk, VA.
Hours and Shift
Monday‑Friday, 8 a.m. – 5 p.m., Day shift. No weekend, night, or holiday shifts.
Responsibilities
- Provide non‑clinical support in a physician’s office and ensure an excellent patient experience by performing a variety of complex administrative tasks.
- Answer phones, schedule appointments, and respond to patient questions.
- Work collaboratively with the team to deliver superior patient care.
Education
- High School diploma required.
- Associate degree or higher considered in lieu of experience.
Experience
- 3 years of customer service experience required.
- 1 year working with health insurance plans, medical records data, medical terminology, registration, scheduling, or third‑party payers required.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long‑Term, Short‑Term Disability, and Critical Illness plans
- Life Insurance
- 401(k)/403(b) with employer match
- Tuition Assistance – $5,250 per year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free CEU access
- Pet Insurance
- Legal Resources Plan
- Opportunity to earn annual discretionary bonus based on criteria
Equal Opportunity Employer
Sentara Health is an equal‑opportunity employer and is committed to diversity, inclusion, and belonging. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, or veteran status. Our environment is tobacco‑free.
Remote Work
Remote positions are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Seniority Level
Mid‑Senior Level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
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Patient Care Specialist employer: Sentara Health
Contact Detail:
Sentara Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work at Sentara Health. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share personal stories that highlight your experience in customer service and how you’ve positively impacted patients’ experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Patient Care Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Care Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since you'll be answering phones and responding to patient inquiries, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you'd interact with patients. We love a good communicator!
Highlight Relevant Experience: If you've got experience with health insurance plans, medical records, or scheduling, make sure to showcase it! We’re looking for candidates who can hit the ground running, so don’t hold back on sharing your relevant background.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Sentara Health
✨Know Your Stuff
Familiarise yourself with common medical terminology and health insurance plans. Brush up on your knowledge of patient care processes, as this will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, prepare examples from your past jobs where you handled difficult situations or went above and beyond for a patient or customer. This will demonstrate your ability to maintain a positive patient experience.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and concisely, especially those related to scheduling appointments and managing calendars. The more you practice, the more comfortable you'll feel during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or opportunities for professional development. It shows your interest in the position and helps you gauge if it's the right fit for you.
