At a Glance
- Tasks: Support customers with orders and technical enquiries while learning about our products.
- Company: Join Sensys Ltd, a fast-growing distributor in the engineering sector.
- Benefits: Enjoy 25 days annual leave, an annual bonus, and career progression opportunities.
- Other info: Dynamic role combining customer support, sales admin, and technical learning.
- Why this job: Perfect for those curious about tech and eager to help customers solve problems.
- Qualifications: Strong attention to detail and a willingness to learn about technical products.
The predicted salary is between 25000 - 30000 £ per year.
Location - Sensys Ltd, 24 Vision Park, Preston Place, Biggleswade, SG18 9GQ
Working hours: 40 hours a week - Monday - Friday / 9am-5pm
Role & responsibilities:
This is a great opportunity for someone who enjoys working with customers, technical products and detail, and wants to develop their knowledge in a specialist engineering business. You do not need previous experience with our products. Full training will be provided. What matters most is that you are curious, accurate, organised and comfortable learning how technical products are used in real customer applications. Sensys supplies pumps, controllers, sensors and chemical dosing equipment to customers across water treatment, manufacturing, food & beverage, chemical processing and other process industries.
In this role, you will support customers with orders, quotations and technical enquiries, while gradually building your product knowledge and confidence. Your day-to-day responsibilities will include:
- Helping customers with order, quotation and product enquiries by phone and email
- Processing customer orders and quotation requests accurately through our systems
- Checking customer emails, purchase orders and product details carefully before processing
- Confirming stock availability, delivery times, pricing and order information
- Asking customers clear questions when information is missing or unclear
- Keeping customer, quote and order records accurate and up to date
- Learning how our pumps, controllers, sensors and dosing systems are used
- Using product manuals, internal resources and AI-supported tools to help answer technical questions
- Checking information carefully before responding to customers
- Escalating more complex technical questions to experienced colleagues or suppliers
- Supporting the sales team with customer follow-up and internal coordination
- Helping improve our internal technical knowledge base and customer support resources
- Developing the confidence to support more complex technical enquiries over time
- Supporting light product configuration and preparation for customer solutions
- Attending occasional customer site visits once your product knowledge has developed
Candidate requirements:
We are looking for someone who has:
- Strong attention to detail
- Clear written and spoken communication skills
- A helpful, professional approach with customers
- Good organisation and follow-through
- Confidence using email, spreadsheets and digital systems
- The ability to check information carefully and spot mistakes
- An interest in technical products, science, engineering or how things work
- A willingness to learn about pumps, sensors, controllers and chemical dosing
- The confidence to ask sensible questions when something is unclear
- Good judgement about when to check, query or escalate something
- A reliable, team-focused and proactive attitude
- GCSE or equivalent in English and a science, technical or numerate subject
It would be helpful, but not essential, if you have experience in any of the following:
- Technical sales support, customer support or sales administration
- Engineering, manufacturing, water treatment or industrial products
- Pumps, sensors, controls, instrumentation or process equipment
- Chemistry, engineering, environmental science or another technical subject
- Reading product manuals, datasheets or technical specifications
- Preparing quotations or checking customer purchase orders
- CRM, ERP or order processing systems
- AI tools, knowledge bases or digital workflow systems
- Microsoft Office
- Practical product configuration, testing or troubleshooting
This role would suit someone who:
- Enjoys helping customers and solving problems
- Likes working with detail and getting things right
- Is curious about technical products and applications
- Wants to build specialist product knowledge over time
- Is comfortable using systems and modern digital tools
- Would enjoy a role that combines customer support, sales administration and technical learning
Package:
25 days annual leave (including Christmas shutdown), plus bank holidays. Annual bonus.
This is an exciting opportunity to join our fast-growing and highly successful company, offering opportunities for career progression.
About Sensys:
Sensys Ltd is a fast-growing UK distributor of pumps, controllers and sensors across many industries, including water treatment, food & farming, cooling towers, oil & gas, semiconductors, petrochemicals and the medical industry. Established in 1999, providing sensors and control instrumentation primarily for the cooling tower, water treatment and boiler industries. Sensys Ltd expanded the range to include Iwaki chemical dosing pumps and ancillary equipment to offer a one-stop-shop to all customers. In 2023 Sensys Ltd became the official sole UK distributor for the whole range of Iwaki pumps, not just the dosing pump range. In 2024, Sensys Ltd relocated to a purpose built, larger facility in Biggleswade to accommodate the expansion of the business which includes the distribution of the full range of Iwaki pumps, and our first on-site training facility.
Technical Sales Support Coordinator in Biggleswade employer: Sensys Ltd
Sensys Ltd is an excellent employer located in Biggleswade, offering a supportive work culture that prioritises employee development and technical learning. With comprehensive training provided for the Technical Sales Support Coordinator role, employees can expect to grow their expertise in a specialist engineering environment while enjoying benefits such as 25 days of annual leave and an annual bonus. The company's commitment to innovation and customer service, combined with its recent expansion into a purpose-built facility, makes it an exciting place for those looking to build a rewarding career in a fast-growing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support Coordinator in Biggleswade
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sensys Ltd and their products. Understanding what they do and how they operate will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly articulate your thoughts. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your curiosity! During the interview, express your eagerness to learn about technical products. Ask questions about the pumps and sensors they use, and demonstrate that you're ready to dive into the technical side of things.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Sales Support Coordinator in Biggleswade
Some tips for your application 🫡
Show Your Curiosity:We want to see your enthusiasm for learning about technical products! In your application, mention any experiences or interests that showcase your curiosity and willingness to dive into the details of pumps, sensors, and controllers.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and errors. Highlight any past experiences where you’ve had to check information carefully or manage detailed tasks.
Communicate Clearly:Since you'll be helping customers with their enquiries, clear communication is a must. Use your application to demonstrate your written communication skills. Keep it professional but friendly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sensys Ltd
✨Know Your Products
Even though you don't need prior experience with their products, it’s essential to show curiosity about pumps, sensors, and controllers. Do a bit of research on how these products are used in various industries. This will help you ask informed questions and demonstrate your eagerness to learn.
✨Master the Details
Attention to detail is crucial for this role. Before the interview, practice how to accurately process orders and quotations. You might even want to create a mock order form to get comfortable with checking details like stock availability and pricing. This will show that you’re organised and ready to handle the responsibilities.
✨Communicate Clearly
Since the role involves a lot of customer interaction, practice your communication skills. Prepare to explain complex technical concepts in simple terms. You could even role-play with a friend to simulate customer enquiries. This will help you feel more confident during the actual interview.
✨Ask Smart Questions
During the interview, don’t hesitate to ask questions if something isn’t clear. This shows that you’re engaged and willing to learn. Think of a few thoughtful questions about the company’s products or the training process. It’ll demonstrate your proactive attitude and interest in the role.
