At a Glance
- Tasks: Manage customer orders and provide support across various functions.
- Company: Join a dynamic team in Milton Keynes with a focus on collaboration.
- Benefits: Competitive salary, excellent benefits, and development opportunities.
- Other info: Enjoy a thorough training experience and occasional international travel.
- Why this job: Make a real impact by ensuring customer satisfaction and order fulfilment.
- Qualifications: Experience with B2B customers and fluency in English plus another language.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for an experienced Customer Services Representative to join our team in our Milton Keynes office. As part of this team, you will manage the receipt of customer orders and progress their completion through the order fulfilment cycle, whilst providing support to interrelated functions including Purchasing, Planning, Transport & Distribution, Commercial and Site Administration duties.
What you’ll do:
- Receive, verify accuracy and enter customer orders, liaise with Planning and confirm delivery dates with customers
- Manage customer enquiries, resolve queries, source and provide information
- Interrogate data systems and generate reports for management reporting
- Take ownership of and monitor your orders, and champion your OTIF completion
- Track order progress and analyse data
What you’ll bring:
- Good secondary education plus work experience in dealing with B2B customers
- Fluency in English plus one additional European language, ideally French
- Microsoft Excel working knowledge
- Numerate and familiar with ERP systems
- Excellent organizational, communication and administrative skills
- Export experience would be advantageous
What you’ll get:
- Opportunity to collaborate with your local colleagues, onsite 5 days per week
- An excellent salary, benefit offering and development opportunities
- An opportunity for occasional travel for business meetings with international colleagues
- A thorough and effective training experience during onboarding and beyond
Customer Service Rep II employer: Sensient Technologies
At Sensient Technologies, we pride ourselves on being a dynamic and innovative employer that values hard work and rewards individual performance with unlimited earning potential. Our collaborative work culture fosters cross-functional teamwork, providing employees with comprehensive training and development opportunities to excel in their roles. With the flexibility of a home-based position across Germany, the UK, The Netherlands, or Belgium, you will have the chance to engage with key accounts across Europe, making a meaningful impact in the food colors industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Rep II
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sensient Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sensient Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Rep II
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sensient Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Sensient Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sensient Technologies!
How to prepare for a job interview at Sensient Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
