At a Glance
- Tasks: Maintain and improve networking systems while providing top-notch support to clients.
- Company: Join a fast-growing, award-winning IT consultancy in the heart of London.
- Benefits: Enjoy a competitive salary, annual bonus, health insurance, and extra time off for your birthday.
- Other info: Be part of a supportive team that values diversity and work-life balance.
- Why this job: Gain hands-on experience with diverse technologies and progress into consultancy roles.
- Qualifications: CCNP-level skills and previous MSP experience are highly desirable.
The predicted salary is between 41400 - 50600 £ per year.
- Hybrid (2 days remote, 3 days in the office/at client sites)
- Permanent, full time
We are a boutique MSP in the City of London looking for an enthusiastic and highly motivated Network Engineer to perform systems maintenance for all our clients, and to act as 3rd line escalation point.
The ideal candidate will have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service, and a genuine interest in quickly upskilling.
This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.
The Role
We are looking for an enthusiastic and highly motivated Network Engineer with excellent customer service skills, a proactive attitude, and a strong interest to continue developing in this field.
Working closely with our Technical Director, the successful candidate will perform systems maintenance for all our clients: therefore, an interest to learn rapidly is essential, and previous experience in an MSP is highly desirable.
The role also includes acting as an escalation point for 3rd Line Support tickets from our Service Desk.
- Systems Maintenance (40%)
- Identification of improvements to networking systems and infrastructure
- Comprehensive monitoring of production networks and infrastructure
- Hardware and firmware upgrades to networking infrastructure
- Writing and implementing RFC’s
- Provision of support and training to team members
- Creation and maintenance of detailed documentation
- 3rd Line Support (40%)
- Troubleshooting and resolution of complex networking incidents and escalations
- Monitoring and fixing of networking alerts
- Root cause analysis and reporting of network trends
- Major incident resolution
- Service requests \ BAU firewall configuration \ network switch configuration
- On call support (escalations only, as part of rota)
- Project Work (20%)
- Delivery of small projects
- Datacentre and client site deployments
- Submitting and executing detailed change requests
About you
- Excellent verbal and written communication skills
- Ability to learn new systems and technologies
- Ability to take in and retain information
- A methodical and analytical approach to problem solving
- Highly organised
- Resourceful
- Dynamic self-sufficient individual who works well in team environment and on their own
- Calm and approachable attitude with ability to take ownership of issues and see them through
- Ability to understand and respond to changing business priorities
- Technical Experience
- Experience of creating quality support documentation
- Expert knowledge and understanding of support best practices
- Previous MSP experience (highly regarded)
Desirable Qualifications
- CCNP
- Forti Gate NSE4+
Desirable Technical Skills
- Intermediate – Understanding Networking IPv4 / DHCP / DNS / Switches
- Intermediate – Understanding Enterprise Firewall technologies
- Intermediate – Understanding Enterprise Network Management and Monitoring
- Intermediate – Understanding of packet capture technologies and tools
- The Company
Sensical Services Ltd is a small, award-winning and fast-growing IT consultancy and managed services provider based in the City of London.
Our customers are small and medium sized organisations (SMEs) in financial services, utilities and other sectors who value expert advice, systems reliability and high-quality support that is a cut above the average.
We are a friendly, close-knit, and supportive team of experts with a can-do attitude and a passion for what we do.
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs.
We also recognise the importance of helping our team to balance the responsibilities of their work and private lives.
- Annual bonus
- Pension scheme (up to 4% match)
- Additional day off on your birthday
- Training and relevant ongoing certification
- Vitality Private Health Insurance including Dental, Optical, and Mental Health
- Discount Scheme with Perkbox
- Enhanced Sick Pay
- Employee Assistance Program with Health Assured
- #J-18808-Ljbffr
Network Support Engineer in London employer: Sensical Services Ltd
Sensical Services Ltd is an excellent employer for Network Support Engineers, offering a dynamic work environment in the heart of the City of London. With a strong focus on employee growth, the company provides opportunities for training and certification, alongside a supportive team culture that values diversity and work-life balance. Employees enjoy competitive benefits, including an annual bonus, enhanced sick pay, and private health insurance, making it a rewarding place to advance your career in IT consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sensical Services Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sensical Services Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sensical Services Ltd!
✨Direct Apply to Sensical Services Ltd
Let's not forget to apply directly through the Sensical Services Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Network Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sensical Services Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sensical Services Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sensical Services Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
