At a Glance
- Tasks: Lead and develop a team of Insurance Experts to drive sales and customer satisfaction.
- Company: Join Sensée, a dynamic company focused on premium insurance services.
- Benefits: Competitive salary, matched pension contributions, and wellbeing support.
- Other info: Enjoy a supportive environment with excellent training and career development opportunities.
- Why this job: Make a real impact by fostering a positive team culture and driving performance.
- Qualifications: Experience in leading sales or customer service teams with strong coaching skills.
The predicted salary is between 32500 - 32500 £ per year.
- At Sensée, we're looking for an experienced
- Insurance Team Leader to lead, coach and develop a team of
Insurance Experts supporting a premium insurance brand.
This is an exciting opportunity for a people-focused leader who thrives in a fast-paced, regulated environment and is passionate about developing high-performing teams.
You'll play a key role in driving sales performance, quality, compliance and customer satisfaction while creating a positive and engaging team culture.
- What you'll be doing
- Lead, motivate and develop a team of Insurance Experts.
- Deliver coaching and feedback to improve performance and customer outcomes.
- Drive achievement of sales, quality and customer satisfaction targets.
- Use data and MI to identify trends, opportunities and areas for improvement.
- Manage performance, attendance, engagement and wellbeing.
- Support onboarding, training and ongoing colleague development.
- Ensure compliance with FCA regulations, Consumer Duty and internal quality standards.
- Foster a culture of accountability, continuous improvement and customer-first thinking.
What we're looking for
- Experience leading, coaching or developing successful sales or customer service teams.
- A proven ability to improve performance through effective coaching and development.
- Strong leadership, communication and stakeholder management skills.
- Experience managing performance against KPIs and quality measures.
- A data-driven approach to decision making and continuous improvement.
- The ability to balance commercial objectives with customer outcomes and compliance requirements.
- A positive, resilient and solutions-focused mindset.
- Insurance, financial services or other regulated industry experience.
- Knowledge of FCA regulations and Consumer Duty.
- Exposure to personal lines, high-value or commercial insurance products
- Hours
Monday to Friday
- 9am - 6pm - 40 hours per week
- Training
4 weeks academy
- Up to
- £300 Refer a Friend bonus
- Matched pension contributions
- Employee Assistance Programme and wellbeing support
- Onsite parking and good transport links
- Training and career development
- Company pension
- Free parking
- On-site parking
- Referral programme
• Are you able to commute to 1 Tower Wharf, Birkenhead, CH41 1LH?
- Please confirm your email address and mobile number
- #J-18808-Ljbffr
Insurance Team Leader in Birkenhead employer: Sensée
At Sensée, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Birkenhead where your leadership skills can truly shine. With a strong focus on employee development, we provide comprehensive training and career growth opportunities, alongside a supportive culture that prioritises wellbeing and engagement. Join us to lead a passionate team in delivering outstanding customer service while enjoying benefits like matched pension contributions and a referral programme.
