At a Glance
- Tasks: Lead and develop a team of Insurance Experts to drive sales and customer satisfaction.
- Company: Join Sensée, a dynamic company focused on people and performance.
- Benefits: Competitive salary, pension contributions, wellbeing support, and career development opportunities.
- Other info: Enjoy a supportive workplace with excellent transport links and onsite parking.
- Why this job: Make a real impact by fostering a positive team culture in a fast-paced environment.
- Qualifications: Experience in leading sales or customer service teams with strong coaching skills.
The predicted salary is between 32500 - 32500 £ per year.
- At Sensée, we're looking for an experienced
- Insurance Team Leader to lead, coach and develop a team of
Insurance Experts supporting a premium insurance brand.
This is an exciting opportunity for a people-focused leader who thrives in a fast-paced, regulated environment and is passionate about developing high-performing teams.
You'll play a key role in driving sales performance, quality, compliance and customer satisfaction while creating a positive and engaging team culture.
- What you'll be doing
- Lead, motivate and develop a team of Insurance Experts.
- Deliver coaching and feedback to improve performance and customer outcomes.
- Drive achievement of sales, quality and customer satisfaction targets.
- Use data and MI to identify trends, opportunities and areas for improvement.
- Manage performance, attendance, engagement and wellbeing.
- Support onboarding, training and ongoing colleague development.
- Ensure compliance with FCA regulations, Consumer Duty and internal quality standards.
- Foster a culture of accountability, continuous improvement and customer-first thinking.
What we're looking for
- Experience leading, coaching or developing successful sales or customer service teams.
- A proven ability to improve performance through effective coaching and development.
- Strong leadership, communication and stakeholder management skills.
- Experience managing performance against KPIs and quality measures.
- A data-driven approach to decision making and continuous improvement.
- The ability to balance commercial objectives with customer outcomes and compliance requirements.
- A positive, resilient and solutions-focused mindset.
- Insurance, financial services or other regulated industry experience.
- Knowledge of FCA regulations and Consumer Duty.
- Exposure to personal lines, high-value or commercial insurance products
- Hours
Monday to Friday
- 9am - 6pm - 40 hours per week
- Training
4 weeks academy
- Up to
- £300 Refer a Friend bonus
- Matched pension contributions
- Employee Assistance Programme and wellbeing support
- Onsite parking and good transport links
- Training and career development
- Company pension
- Free parking
- On-site parking
- Referral programme
• Are you able to commute to 1 Tower Wharf, Birkenhead, CH41 1LH?
- Please confirm your email address and mobile number
- #J-18808-Ljbffr
Insurance Team Leader in Birkenhead employer: Sensée
At Sensée, we pride ourselves on being an exceptional employer that values the growth and well-being of our employees. Located in Birkenhead, our vibrant work culture fosters collaboration and continuous improvement, while our comprehensive training programmes and career development opportunities empower you to excel in your role as an Insurance Team Leader. With competitive pay, a supportive environment, and a focus on employee engagement, Sensée is the perfect place for those seeking a meaningful and rewarding career in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Team Leader in Birkenhead
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Sensée). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Sensée. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Team Leader in Birkenhead
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Sensée.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Sensée. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Sensée
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Sensée to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Sensée, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Sensée's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
