At a Glance
- Tasks: Be the key contact for clients, coordinating maintenance and ensuring top-notch service.
- Company: Join Senseco, the UK's first carbon-neutral fire and security solutions provider.
- Benefits: Enjoy training, career progression, generous leave, and health support.
- Other info: Be part of an inclusive team that values your ideas and wellbeing.
- Why this job: Make a real impact on safety and the environment while growing your career.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Service Account Handler, you'll be the go-to point of contact for a portfolio of clients, ensuring that all planned maintenance and remedial works are coordinated effectively. From scheduling visits to providing essential documentation, you'll play a vital role in maintaining strong client relationships and upholding service excellence.
What you will be doing
- Coordinate planned maintenance and remedial works with engineers and clients.
- Ensure follow-up tasks (emails, purchase orders, etc.) are completed accurately and on time.
- Deliver services within agreed KPI deadlines, ensuring commercial viability of all jobs.
- Build and maintain strong client relationships, including occasional site visits.
- Respond promptly and professionally to client enquiries, escalating where necessary.
- Manage emergency call-outs in line with contractual KPIs.
- Perform general administrative duties, including data entry and record maintenance.
- Process documentation in line with company procedures and ISO standards.
- Provide support across the wider Service Support Team.
Who we are looking for
- A team player who is also comfortable working independently.
- Outstanding customer service skills that are articulate, professional, and empathetic.
- Strong interpersonal and relationship‑building abilities.
- High attention to detail and a commitment to accuracy.
- Able to prioritise effectively and work to tight deadlines.
- Resilient and solution‑focused when faced with challenges.
- Proficient in MS Office applications.
Why come and work for us
Here at Senseco we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues to do the same, therefore investing in our people is cornerstone of our business.
We offer:
- Training and development programmes
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative, inclusive workplace where every voice is valued
- Generous leave allowance
- Company pension scheme
- Medicash health plan (supporting everyday healthcare costs and wellbeing)
- Wellbeing support, including access to mental health resources
- Generous employee referral scheme
If you're looking to grow your career with a forward‑thinking company that makes a real difference, to peoples safety and to the planet, we'd love to hear from you!
Diversity and inclusion
We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.
If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.
Customer Service Account Handler in Hale employer: Senseco Systems
At Senseco, we pride ourselves on being the first carbon neutral certified fire and security company in the UK, offering a dynamic and innovative work environment that prioritises employee wellbeing and professional growth. As a Customer Service Account Handler, you'll join a supportive team that values your contributions and provides ample opportunities for training and career progression, all while making a meaningful impact on safety and environmental sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Account Handler in Hale
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and account handling. Think about your past experiences and how they relate to the skills we’re looking for, like relationship-building and problem-solving.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. We value authenticity and want to see how you’d fit into our inclusive team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our forward-thinking company.
We think you need these skills to ace Customer Service Account Handler in Hale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Account Handler role. Highlight your customer service skills, attention to detail, and any relevant experience in coordinating tasks or managing client relationships.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've successfully handled client enquiries or managed projects, and don’t forget to show your enthusiasm for working with us at Senseco!
Showcase Your Communication Skills:As a Customer Service Account Handler, communication is key! Make sure your application is clear, concise, and free of errors. This will demonstrate your professionalism and attention to detail right from the start.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Senseco Systems
✨Know Your Clients
Before the interview, research the company’s client portfolio and understand their needs. Being able to discuss how you would handle specific client scenarios will show that you’re proactive and ready to build those strong relationships.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided outstanding customer service. Highlight situations where you resolved issues or built rapport with clients, as this role heavily relies on those skills.
✨Showcase Your Attention to Detail
Since the job requires accuracy in follow-up tasks and documentation, be ready to discuss how you ensure precision in your work. You might even mention tools or methods you use to stay organised and error-free.
✨Be Solution-Focused
Think of challenges you’ve faced in previous roles and how you overcame them. This will demonstrate your resilience and problem-solving abilities, which are crucial for managing emergency call-outs and tight deadlines.
