Group Business Intelligence and Systems Analyst in Gillingham

We are looking for a talented Business Intelligence Analyst to join our team and play a key role in shaping how we use data to drive performance. You will design, develop, and optimise business intelligence solutions for our SimPro CRM platform, ensuring processes are mapped, analysed, and streamlined across a multi-site, multi-business environment. This is a fantastic opportunity to make a tangible impact by delivering actionable insights, improving workflows, and empowering colleagues through training and support.

What you will be doing:

• Work with stakeholders to understand business needs and define reporting requirements.
• Develop and optimise Power BI dashboards, datasets, and reports to deliver clear insights.
• Map workflows and document processes across the group.
• Validate data accuracy and consistency across multiple sources.
• Analyse datasets to identify trends, patterns, and anomalies.
• Collaborate with sales, customer service, projects, and engineering teams to ensure systems (especially SimPro) support their processes.
• Translate requirements into functional processes within SimPro, liaising with vendors where needed.
• Identify opportunities for process improvement and automation, adopting integrations where appropriate.
• Provide training and support to users, helping them adopt and effectively use business systems.
• Maintain documentation including process maps, gap analyses, user stories, specifications, and guides.
• Assist with SimPro day-to-day support duties.

Who we are looking for:

• Analytical and problem-solving skills with strong process mapping ability.
• Accuracy and attention to detail in data handling.
• Excellent communication and stakeholder management skills to collaborate effectively.
• Business acumen with the ability to translate needs into technical solutions.
• SQL expertise for querying and analysis.
• Power BI proficiency including data modelling, DAX, Power Query, and governance.
• 5+ years experience in BI analytics, business analysis, or similar technical roles.
• CRM experience (SimPro highly desirable) and user training background.
• Knowledge of data governance, security, and business process improvement.
• Certification such as Microsoft PL-300 is desirable but not essential.
• Flexibility to travel across sites, with overnight stays when required.

Why come and work for us:

Here at Senseco we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business.

We offer:

• Training and development programmes
• Support for professional qualifications and career progression, including apprenticeships
• A collaborative, inclusive workplace where every voice is valued
• Competitive salary
• Generous leave allowance
• Company pension scheme
• Medicash health plan (supporting everyday healthcare costs and wellbeing)
• Company parking
• Wellbeing support, including access to mental health resources
• Employee discount scheme
• Generous employee referral scheme

If you are looking to grow your career with a forward-thinking company that makes a real difference, to people's safety and to the planet, we'd love to hear from you!

Diversity and inclusion:

We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.