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- Tasks: Lead a passionate team, maintain shop standards, and drive community engagement.
- Company: Join Sense, a leading charity supporting those with complex disabilities and deafblindness.
- Benefits: Enjoy career development, excellent training, generous leave, and a pension scheme.
- Why this job: Make a real difference while working in a supportive and inspiring environment.
- Qualifications: Experience in retail or team leadership, excellent communication, and a passion for charity work.
- Other info: Must be available to work on Bank Holidays and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!
Sense is currently recruiting for an experienced Shop Manager to work 37.5 hours per week at our shop in Barry on a permanent basis. This is an exciting time to join our team and work in our network of over 120 shops as we continue our shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive standards, operational and customer service excellence - all to maximize vital income for the charity.
Some key responsibilities include:
- Building, training, and inspiring a team of volunteers
- Maintaining excellent shop standards, product offer, and customer engagement
- Driving stock generation and community involvement
Our shops play a pivotal role in raising brand awareness and income, with over four million people purchasing from us annually, helping us make a difference in the lives of those we support.
Key skills and experience:
- Self-motivated, creative, excellent communicator, and committed to charity retail
- Experience inspiring teams to deliver excellent customer service
- Attention to detail to ensure a safe, clean, and inviting environment
- Experience in retail or team leadership roles
This position requires working on Bank Holidays and weekends as needed.
About Sense: Sense supports everyone living with complex disabilities and those who are deafblind. We help people communicate and experience the world. We believe no one should be isolated, left out, or unable to reach their potential. Sense is proud to be a leading charity in this field. Working at Sense offers a rewarding career in a diverse and successful charity, with opportunities for skill and career development, excellent training, a Group Personal Pension scheme, and generous annual leave.
Shop Manager employer: Sense
Contact Detail:
Sense Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Sense's mission and values. Understanding the charity's commitment to supporting individuals with complex disabilities will help you align your passion and experience with their goals during any discussions.
✨Tip Number 2
Network with current or former employees of Sense. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Shop Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully inspired teams in the past. Be ready to share specific examples that demonstrate your ability to drive customer service excellence and maintain high shop standards.
✨Tip Number 4
Showcase your community involvement and any initiatives you've led that generated stock or increased engagement. This will highlight your proactive approach and commitment to maximising income for the charity.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Charity's Mission: Before applying, take some time to understand Sense's mission and values. This will help you tailor your application to reflect your alignment with their goals of supporting individuals with complex disabilities.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in retail and team leadership roles. Provide specific examples of how you've inspired teams and delivered excellent customer service in previous positions.
Showcase Your Skills: Make sure to highlight key skills mentioned in the job description, such as self-motivation, creativity, and attention to detail. Use bullet points to make these stand out in your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your passion for working in charity retail. Mention why you want to work for Sense specifically and how you can contribute to their mission.
How to prepare for a job interview at Sense
✨Show Your Passion for Charity
Make sure to express your enthusiasm for working in a charity environment. Talk about why you believe in the mission of the organisation and how you can contribute to making a difference in the lives of those supported by the charity.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you successfully led a team or inspired others. Highlight your ability to motivate volunteers and staff, as this is crucial for the Shop Manager role.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Discuss Community Engagement
Talk about your ideas for driving community involvement and stock generation. Show that you understand the importance of building relationships within the community to enhance the shop's presence and impact.
