At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service in a vibrant shop environment.
- Company: Join Sense, a charity dedicated to supporting those with complex disabilities.
- Benefits: Flexible hours, excellent training, generous leave, and a supportive work culture.
- Why this job: Make a real difference while developing your skills in a rewarding role.
- Qualifications: Experience in retail or team leadership, with a passion for customer service.
- Other info: Opportunity for personal growth and to contribute to a meaningful cause.
The predicted salary is between 24000 - 36000 £ per year.
Overview
About the role
Sense is recruiting for a Shop Manager to work 30 hours per week at our shop in Ashton Under-Lyne on a permanent basis. This is an exciting time to join our team and work in our network of over 120 shops as we continue our shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence — all to maximise vital income generation for the charity.
Some key areas of ownership for the successful applicant include:
- Building, training and inspiring a great team of volunteers
- Delivering superb shop standards, offer and customer engagement
- Driving stock generation and community engagement
- Contributing to brand awareness and income to support the lives of the people we help
Responsibilities
- Lead and motivate a team of volunteers and staff to deliver high standards of customer service
- Maintain a safe, clean and inviting shop environment
- Drive stock generation, merchandising and community engagement
- Ensure consistent performance against shop targets and charity goals
Key skills and experience
- Self-motivated, creative, and an excellent communicator with a commitment to working in charity retail
- Experience of inspiring a team to provide excellent customer service
- An eye for detail to ensure a safe, clean and welcoming environment for customers, staff and volunteers
- Experience of working in a retail environment or in a team leader position
- Willingness to work Bank Holidays and weekends as required; flexibility to work across 7 days is desirable
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer a supportive and flexible environment with opportunities to develop skills, knowledge and careers, excellent training and development, the opportunity to join our Group Personal Pension scheme e and a generous annual leave entitlement.
Equality, safeguarding and inclusion
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role. We particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone’s contribution is valued and we ensure they are given the opportunity to realise their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/
How to apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. It is very important you complete this section thoroughly. We recommend reading the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Applications may close at short notice.
If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk
Additional information
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and no fee will be payable.
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Shop Manager employer: Sense
Contact Detail:
Sense Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Get to know the charity's mission and values inside out. When you walk into that interview, show us how your passion aligns with what we do at Sense. It’s all about connecting your personal story to our cause!
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on how you can lead and inspire a team, as well as your experience in retail. We want to see your personality shine through!
✨Tip Number 3
Don’t just talk the talk; walk the walk! Bring examples of how you've driven customer service excellence or engaged with the community in your previous roles. We love hearing real stories!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Sense!
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Shop Manager. Make sure you understand the key responsibilities and skills so you can tailor your application to match!
Show Off Your Experience: When filling out your application, highlight any relevant experience you have in retail or team leadership. We want to see how you've inspired teams and delivered excellent customer service, so don’t hold back on those examples!
Be Yourself: We’re all about authenticity here at StudySmarter. Let your personality shine through in your application. Share your passion for charity work and how you can contribute to our mission. We love seeing genuine enthusiasm!
Apply Through Our Website: Make sure to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the link provided!
How to prepare for a job interview at Sense
✨Know the Charity Inside Out
Before your interview, take some time to research Sense and its mission. Understand their values and how they support people with complex disabilities. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll need to inspire and lead a team of volunteers. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Be ready to discuss how you can create a positive environment in the shop.
✨Demonstrate Your Retail Experience
Highlight any previous retail or team leader experience you have. Be specific about your achievements, such as driving sales or improving shop standards. This will reassure them that you have the skills needed to meet their operational goals.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the shop's community engagement initiatives or how they measure success. This shows you're not just interested in the role, but also in contributing to the charity's mission.