At a Glance
- Tasks: Lead a passionate team, ensuring excellent customer service and shop standards.
- Company: Join Sense, a leading charity dedicated to supporting disabled individuals.
- Benefits: Earn £13.00 per hour with flexible part-time hours and a supportive work environment.
- Other info: Opportunity for personal growth in a dynamic and inclusive team.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Retail experience and a passion for charity work are essential.
The predicted salary is between 27300 - 36400 £ per year.
Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!
Sense is currently recruiting for an Assistant Shop Manager to work 22.5 hours per week at our shop in Whitstable on a permanent basis. This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.
Some key areas of ownership for the successful applicant include:
- Building, training and inspiring a great team of volunteers
- Delivering superb shop standards, offer and customer engagement
- Driving stock generation and community engagement
Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.
Key skills and experience:
- The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
- Experience of inspiring a team to provide excellent customer service.
- An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
- Experience of working in a retail environment or within a team leader position.
- This position requires the applicant to be willing to work Bank Holidays and weekends as required and it is desirable that they have flexibility to work across 7 days of the week.
Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.
We’re proud to be a Disability confident leader and a charity where people can grow their skills and careers in a supportive, flexible environment. As part of our new three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.
Our Values
- We’re creating change
- We’re always learning
- We’re better together
To apply: Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
If you require any further assistance, please contact the Recruitment Team.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential.
We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Assistant shop manager - Permanent - Part Time in Kent employer: Sense
At Sense, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment where you can truly make a difference in the lives of disabled individuals. As an Assistant Shop Manager in Whitstable, you'll be part of a passionate team dedicated to delivering outstanding customer service while driving vital income for our charity. With opportunities for personal growth and development, along with a commitment to inclusivity and diversity, working with us means being part of a movement that values every contribution and empowers you to reach your full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant shop manager - Permanent - Part Time in Kent
✨Tip Number 1
Get to know the charity's mission and values inside out. When you walk into that interview, show them you're not just another candidate; you're someone who genuinely cares about their cause. We want to see your passion for making a difference!
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for customers. We love to hear stories that highlight your ability to inspire and lead a team while delivering top-notch service.
✨Tip Number 3
Be ready to discuss how you can drive stock generation and community engagement. Come prepared with ideas on how to attract more customers and volunteers. We’re looking for creative thinkers who can help us grow!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take that extra step to stay on our radar.
We think you need these skills to ace Assistant shop manager - Permanent - Part Time in Kent
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing your application, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you highlight those in your application!
Show Your Passion for Charity Work:Since we're all about making a difference, let us know why you're passionate about working in charity retail. Share any relevant experiences or motivations that drive you to be part of our mission at Sense.
Be Specific About Your Skills:When detailing your skills and experiences, be specific! Instead of saying you have leadership experience, tell us about a time you inspired a team or improved customer service. We love real-life examples!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sense
✨Know the Charity Inside Out
Before your interview, take some time to research Sense and its mission. Understand their values and how they support disabled people with complex needs. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As an Assistant Shop Manager, you'll need to inspire and lead a team of volunteers. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Highlighting these skills will demonstrate your capability for the role.
✨Emphasise Customer Engagement
Customer service is key in retail, especially in a charity shop. Be ready to discuss how you've previously engaged customers and created a welcoming environment. Think of specific instances where your actions led to positive customer experiences.
✨Be Flexible and Open-Minded
This role requires flexibility in working hours, including weekends and bank holidays. During the interview, express your willingness to adapt and work as needed. This shows that you're committed to the team's success and the charity's mission.
