Head of Technology Solutions

About the Role

Sense is recruiting for a Head of Technology Solutions to join our IT team in Selly Oak, Birmingham on a hybrid basis. This is an exciting new role focused on the design and delivery of technical solutions across Sense, including Cloud Solutions, Connectivity, Applications, and End-user compute. This role is responsible for planning and delivering change to these technology solutions, ensuring there is an efficient well-managed supply chain to deliver what the organisation requires. The role is responsible for Cyber Security across the estate, including training of staff and testing of incident responses. This role will lead a team of infrastructure and application solutions analysts and work closely with our suppliers. For the wider organisation, this role will lead the delivery of corporate, coherent technology, promoting standard solutions and ensuring the needs of users are met. The role holder will need to work with business areas, helping them to focus on business value and requirements, while delivering sustainable, efficient and elegant solutions that drive business benefit. The team of four is expected to grow over the next two years, with support from third-party providers expected to increase. The ability to make best use of limited resources, maximising business benefit, is key.

Key Responsibilities

• Collaborate with the Heads of Data Management and Service Delivery (Technology) to scope, plan, monitor, and deliver projects successfully, within budget and on time.
• Develop effective working relationships with senior managers across Sense to translate strategic priorities into practical projects and programmes that they can deliver.
• Lead, motivate, and inspire the Technology Solutions team, a geographically diverse team of Engineers and Analysts, to collaborate effectively to deliver on their personal targets and objectives, plans, and budgets.
• Carry out the relevant people management for the team including recruitment, annual appraisals, motivating performance, management of sickness absence and, where necessary, applying HR policies and procedures.
• Own the technical platforms and architecture for the technology estate, with a particular focus on the application and user experience.
• Establish and deliver technical roadmaps for all platforms.
• Establish Dev Ops approach and CICD pipeline for key applications services.
• Manage technical delivery for business-driven projects, from solution design to service transition.
• Support internal projects across the organisation that impact or involve the team.
• Supply chain management.

Skills and Attributes:

• Experience of managing suppliers in a multi-supplier environment.
• Knowledge of Cyber Security principles.
• Broad knowledge of end-to-end technology delivery from concept to in service.
• Project and Programme Management skills, capable of working on multiple projects and initiatives at the same time.
• Experience of working in a charity or social care environment desirable.
• Stakeholder engagement skills and the ability to work with teams of varying technical abilities.
• A thorough knowledge of technology solutions including Applications, Platforms, Cyber Security, Cloud, and Integration.
• Experience of delivering technology solutions through suppliers, including defining requirements, evaluating and selecting solutions and managing delivery and acceptance from a technical perspective.
• Knowledge of IT architecture, including developing architecture models using TOGAF or equivalent methodology.
• Knowledge of Project and Programme Management tools and techniques, for example Agile (all variants) or PRINCE2.
• A demonstrable commitment to enabling an inclusive and diverse workforce to reflect our community.

To Apply

Please use the link below to complete your application. Managers will use your supporting statement to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check.