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For Companies At a Glance
- Tasks: Lead a team to deliver reliable tech services and support users effectively.
- Company: Join Sense, a community-focused organisation dedicated to supporting vulnerable individuals.
- Benefits: Enjoy hybrid working, professional development opportunities, and a commitment to inclusivity.
- Why this job: Make a real impact by improving technology services for diverse users in a supportive environment.
- Qualifications: ITIL certification and experience in IT service management are essential.
- Other info: This role requires managing a team of 11 and collaborating with key suppliers.
The predicted salary is between 48000 - 72000 £ per year.
About the Role
Sense is recruiting for a Head of Technology Solutions to join our IT team in Selly Oak, Birmingham on a hybrid basis. This is an exciting new role focused on meeting user needs across Sense, leading on the delivering reliable trustworthy services, and managing the point of contact for user issues and requests. This role is about driving reliability and efficiency from technology and data services and supporting users to get the most from them, including when issues occur, or new services are required. This role is responsible for defining and delivering all service catalogue items, working closely with the Head of Technical Solutions and Head of Data Management to ensure all services are transitioned effectively to BAU, with clear support plans in place.
The role is responsible for Service Operations and Continuous Service Improvement. The job holder is key to ensuring that Sense gets the best value from its existing systems and managing service disruptions and issues.
This role will lead Supplier Management for Technology and Data systems, ensuring contractual compliance and conducting regular reviews of service with our principal suppliers. The job holder will manage the processes for tracking change requests, statements of work and approval of payments. You will manage a team of 11 people, and there is a key requirement to manage third-party providers on which our reliance is expected to increase. The ability to make best use of limited resources, maximising business benefit, is key for this role.
Key Responsibilities
Skills and Attributes
Skills
To Apply
Please use the link below to complete your application. Managers will use your supporting statement to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check.
Closing Date
08/08/2024
Head of Service Delivery (Technology) employer: Sense
Contact Detail:
Sense Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery (Technology)
✨Tip Number 1
Familiarise yourself with ITIL principles, as they are essential for this role. Consider obtaining additional ITIL modules to strengthen your understanding and showcase your commitment to service management.
✨Tip Number 2
Highlight your experience in managing service desk functions and first-line support teams. Be prepared to discuss specific examples of how you've improved service delivery and user satisfaction in previous roles.
✨Tip Number 3
Demonstrate your ability to work collaboratively with technology suppliers. Prepare to share instances where you've successfully managed supplier relationships and ensured compliance with contracts.
✨Tip Number 4
Showcase your commitment to inclusivity and diversity in the workplace. Think about how you can contribute to creating an environment that reflects the community Sense serves, and be ready to discuss this during your interview.
We think you need these skills to ace Head of Service Delivery (Technology)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Service Delivery position. Tailor your application to highlight how your experience aligns with the key responsibilities outlined in the job description.
Craft a Strong Supporting Statement: The supporting statement is crucial for shortlisting. Use this section to demonstrate your knowledge of IT service management principles, your experience with service desk functions, and your commitment to inclusivity. Be specific about your achievements and how they relate to the role.
Highlight Relevant Qualifications: Ensure you mention your ITIL certification and any additional relevant qualifications. If you have completed further ITIL modules, be sure to include these as they are desirable for the role.
Review and Edit: Before submitting your application, take the time to review and edit your documents. Check for clarity, grammar, and spelling errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sense
✨Understand the Role
Make sure you have a clear understanding of the Head of Service Delivery role. Familiarise yourself with the key responsibilities, such as managing service operations and supplier management. This will help you articulate how your experience aligns with their needs.
✨Showcase Your ITIL Knowledge
Since an ITIL foundation certificate is essential for this role, be prepared to discuss your knowledge of IT service management principles. Highlight any relevant certifications or experiences that demonstrate your expertise in this area.
✨Demonstrate Leadership Skills
As you'll be managing a team of 11 people, it's crucial to showcase your leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in service delivery or support functions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle service disruptions. Think of specific instances where you've managed challenges effectively, especially in a technology or service delivery context.
