At a Glance
- Tasks: Lead and inspire a team while ensuring excellent shop standards and customer engagement.
- Company: Join Sense, a leading disability charity making a real difference in people's lives.
- Benefits: Flexible working hours, opportunity to make an impact, and a supportive team environment.
- Other info: Diverse and inclusive workplace committed to equality and safeguarding.
- Why this job: Be part of a growing charity and help empower individuals through retail.
- Qualifications: Experience in retail or team leadership, with a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
About the role
Sense is currently recruiting for a Shop Manager to work 37.5 hours per week across its shops in Sussex and Surrey on a permanent basis. This is an exciting time to join a network of over 120 shops as we continue our shop growth programme. We look for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence, and maximise vital income generation for the charity.
Key areas of ownership
- Building, training and inspiring a great team of volunteers
- Delivering superb shop standards, offer and customer engagement
- Driving stock generation and community engagement
Key skills and experience
- Self‑motivated, creative, a great communicator, positively committed to charity retail
- Experience of inspiring a team to provide excellent customer service
- An eye for detail to ensure a safe, clean, and inviting environment for customers, staff and volunteers
- Previous experience in a retail environment or in a team‑leader position
- Willingness to work bank holidays and weekends as required, with flexibility to work across 7 days of the week
About Sense
Sense is a leading disability charity that delivers personalised, creative and flexible support at every stage of life. We drive change and build a future where everyone has the power, choice and control to live the lives they choose.
Equality, diversity and safeguarding
Sense particularly welcomes applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone’s contribution is valued and given the opportunity to realise their potential.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
Floating shop manager employer: Sense
Sense is an exceptional employer, offering a vibrant work culture that prioritises equality, diversity, and the personal growth of its employees. As a Floating Shop Manager, you will lead a passionate team in a supportive environment across Sussex and Surrey, with opportunities for professional development and community engagement, all while making a meaningful impact in the lives of those we serve. Join us in our mission to empower individuals and enjoy the benefits of working for a charity that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Floating shop manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience in charity shops. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Show up and shine! If you can, visit the shops you're interested in. Chat with the staff, get a feel for the environment, and express your enthusiasm for the role. It’s a great way to make a memorable impression.
✨Tip Number 3
Be ready to demonstrate your skills! Prepare examples of how you've led teams or improved customer service in past roles. When you get that interview, let your passion for charity retail shine through!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our mission. Plus, it shows you're proactive and keen to be part of the Sense family.
We think you need these skills to ace Floating shop manager
Some tips for your application 🫡
Show Your Passion for Charity:When writing your application, let your enthusiasm for charity retail shine through. We want to see how committed you are to making a difference and how you can inspire others in our team.
Highlight Your Leadership Skills:Make sure to showcase any experience you have in leading teams or managing volunteers. We’re looking for someone who can motivate and train others, so share specific examples of how you've done this in the past.
Be Detail-Oriented:Since we value a clean and inviting environment, mention your attention to detail in your application. Talk about how you ensure high standards in previous roles, as this is key to delivering excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Sense
✨Know the Charity Inside Out
Before your interview, take some time to research Sense and its mission. Understand their values, the communities they serve, and how they operate. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Floating Shop Manager, you'll need to inspire and lead a team of volunteers. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Be ready to discuss how you can create a positive environment in the shops.
✨Demonstrate Your Customer Engagement Strategies
Think about how you would enhance customer engagement in the shops. Bring ideas to the table during the interview about how to drive stock generation and community involvement. This shows that you're proactive and have a vision for the role.
✨Be Flexible and Ready to Adapt
Since the role requires working across various days and times, be prepared to discuss your availability and flexibility. Share any previous experiences where you adapted to changing circumstances, as this will highlight your commitment to the role and the charity's needs.
