At a Glance
- Tasks: Lead and inspire a team while delivering excellent customer service in our shops.
- Company: Join Sense, a leading disability charity making a real difference.
- Benefits: Flexible working hours, opportunity to make an impact, and a supportive team environment.
- Other info: Diverse and inclusive workplace committed to equality and safeguarding.
- Why this job: Be part of a growing charity and help create positive change in the community.
- Qualifications: Experience in retail or team leadership, with a passion for charity work.
The predicted salary is between 25000 - 30000 € per year.
About the role
Sense is currently recruiting for a Shop Manager to work 37.5 hours per week across its shops in Sussex and Surrey on a permanent basis. This is an exciting time to join a network of over 120 shops as we continue our shop growth programme. We look for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence, and maximise vital income generation for the charity.
Key areas of ownership
- Building, training and inspiring a great team of volunteers
- Delivering superb shop standards, offer and customer engagement
- Driving stock generation and community engagement
Key skills and experience
- Self‑motivated, creative, a great communicator, positively committed to charity retail
- Experience of inspiring a team to provide excellent customer service
- An eye for detail to ensure a safe, clean, and inviting environment for customers, staff and volunteers
- Previous experience in a retail environment or in a team‑leader position
- Willingness to work bank holidays and weekends as required, with flexibility to work across 7 days of the week
About Sense
Sense is a leading disability charity that delivers personalised, creative and flexible support at every stage of life. We drive change and build a future where everyone has the power, choice and control to live the lives they choose.
Equality, diversity and safeguarding
Sense particularly welcomes applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone’s contribution is valued and given the opportunity to realise their potential. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
Floating shop manager in East Grinstead employer: Sense
Sense is an exceptional employer, offering a vibrant work culture that prioritises equality, diversity, and the personal growth of its employees. As a Floating Shop Manager, you will lead a passionate team in a supportive environment across Sussex and Surrey, with opportunities for professional development and community engagement, all while making a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Floating shop manager in East Grinstead
✨Tip Number 1
Get to know the charity! Research Sense and its mission. When you understand what drives us, you can tailor your conversations to show how your values align with ours.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experience in retail and team leadership can shine through. We want to see your passion for customer service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Sense.
We think you need these skills to ace Floating shop manager in East Grinstead
Some tips for your application 🫡
Show Your Passion for Charity:When writing your application, let your enthusiasm for charity retail shine through. We want to see how committed you are to making a difference and how you can inspire others to do the same!
Highlight Your Team Leadership Skills:Make sure to showcase any experience you have in leading teams. We’re looking for someone who can build and motivate a great team of volunteers, so share examples of how you've done this in the past.
Be Detail-Oriented:Since we value a safe and inviting environment for our customers, be sure to mention your eye for detail. Talk about how you’ve maintained high standards in previous roles, whether in retail or otherwise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sense
✨Know the Charity Inside Out
Before your interview, take some time to research Sense and its mission. Understand their values and how they impact the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Floating Shop Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Be ready to discuss how you can bring that same energy to Sense.
✨Demonstrate Your Customer Engagement Strategies
Think about how you would enhance customer engagement in the shops. Have specific ideas ready to share during the interview, such as community events or promotions that could drive foot traffic and sales. This shows you're proactive and ready to make an impact.
✨Be Flexible and Open-Minded
Since the role requires working across different shops and possibly on weekends, express your willingness to adapt. Share any previous experiences where flexibility was key to your success, highlighting your commitment to the charity's mission and operations.
