Cloud operations manager - Permanent - Full Time in Birmingham

We’re looking for an experienced Cloud Operations Manager to lead the operation, security and continuous improvement of our cloud and infrastructure platforms. This is a hybrid role working 2-3 days per week from our office in Selly Oak. This is a key leadership role within our Technology team, responsible for ensuring our cloud services are reliable, scalable and secure, while supporting the charity’s wider digital transformation. You’ll oversee day-to-day cloud operations, deliver new initiatives, and work closely with internal teams and suppliers to ensure technology enables great outcomes for staff and the people we support. As Sense continues to grow and evolve, this role will help shape our future cloud capability, with opportunities to build and develop the team over the coming years.

What you’ll be doing

• Cloud & Security Leadership
  • Manage and monitor Azure cloud infrastructure, ensuring high availability, performance and cost-effectiveness.
  • Lead the implementation and ongoing improvement of cloud security controls, including RBAC, identity management and security monitoring.
  • Work closely with our managed Security Operations Centre (SOC) to maintain a strong security posture and reduce organisational risk.
• Delivery & Operations
  • Deliver cloud initiatives and infrastructure projects aligned to organisational priorities and technology roadmaps.
  • Oversee testing, change management and transition of services into live operation.
  • Maintain clear cloud and security roadmaps, identifying opportunities for optimisation and innovation.
  • Own the technical administration of cloud systems and support internal teams through documentation, training and knowledge sharing.
• Leadership & Collaboration
  • Line manage team members, providing coaching, mentoring and performance support.
  • Build strong relationships with stakeholders across the organisation, acting as a bridge between technical and non-technical teams.
  • Manage supplier and partner relationships to ensure value for money and high service quality.
  • Champion accessibility, inclusion and user-centred design in all technology delivery.
• Governance & Improvement
  • Ensure compliance with Cyber Essentials and support Cyber Essentials Plus accreditation.
  • Contribute to architecture, design governance and continuous improvement across technology delivery.
  • Support agile, waterfall or hybrid delivery approaches as appropriate.

About you

You’ll be a confident cloud leader with strong technical expertise and a people-focused approach. You’ll enjoy working collaboratively, balancing operational delivery with continuous improvement, and you’ll be motivated by using technology to create social impact. You’ll bring:

• Proven experience managing Azure cloud platforms in an enterprise environment.
• Experience delivering cloud initiatives, including automation, monitoring and DevOps practices.
• Strong understanding of cloud security, identity and access management.
• Excellent stakeholder and supplier management skills.
• A structured, analytical approach to problem solving and service improvement.
• A genuine passion for inclusive, accessible technology that supports better care and empowerment.

Desirable:

• Experience in the charity, social care or public sector.
• Knowledge of low-code/no-code tools or workflow automation.
• Understanding of data protection, accessibility and information security standards.
• Relevant certifications such as Azure Solutions Architect, Azure Security Engineer, CISSP, CCSP, PRINCE2 or ITIL.

To apply, please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable. If you require any further assistance, please contact the Recruitment Team.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they’re given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.