At a Glance
- Tasks: Support and develop Sense's Microsoft Azure cloud estate and IT infrastructure.
- Company: Join a leading charity dedicated to empowering disabled individuals.
- Benefits: Enjoy excellent training, a pension scheme, and generous annual leave.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in technology that supports disabled people.
- Qualifications: Experience with Microsoft Azure and strong problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
Help us build technology that makes a difference
At Sense, technology plays an important part in helping us break down barriers for disabled people with complex needs.
Behind the services we provide is a secure, reliable and effective technology infrastructure.
We're looking for a Cloud Operations Analyst to join our team and take responsibility for supporting and developing Sense's Microsoft Azure cloud estate, alongside our wider IT infrastructure.
This is an exciting opportunity for an experienced infrastructure professional who enjoys solving problems, improving systems and working with modern cloud technologies.
You'll have the opportunity to make a real difference by helping ensure our technology is secure, available and performing at its best.
About the role
As our Cloud Operations Analyst, you'll provide advanced technical support and help maintain and improve Sense's cloud and on-premises infrastructure.
You'll work across a varied technology environment, using your expertise in Microsoft Azure, Entra ID, Power Shell, networking, security and backup solutions to keep our systems running smoothly and securely.
You'll also play an important role in IT projects, integrations and security improvements, working collaboratively with colleagues and stakeholders to introduce new systems and ways of working.
- What you'll be doing
- Providing advanced technical support and managing escalated issues, particularly those relating to cloud services and infrastructure.
- Managing and troubleshooting our Microsoft Azure environment using Power Shell and other tools.
- Maintaining and supporting both cloud and on-premises infrastructure, ensuring systems remain secure, reliable and available.
- Monitoring infrastructure performance and proactively identifying and resolving potential issues.
- Supporting IT projects, integrations and security enhancements.
- Managing and monitoring security tools and practices, helping to protect organisational data.
- Maintaining effective backup solutions and supporting data integrity and availability.
- Working with colleagues to develop our cloud capabilities and share technical knowledge across the team.
- Creating and maintaining clear technical documentation covering infrastructure processes and configurations.
- Identifying opportunities to improve the efficiency, reliability and security of our infrastructure.
- Working collaboratively with teams across Sense to implement technology solutions that support our organisational objectives.
About you
We're looking for someone who combines strong technical expertise with a practical, proactive approach to problem solving.
You’ll have
- Significant experience supporting and managing IT infrastructure, particularly Microsoft Azure cloud environments.
- A Level 3 IT qualification or equivalent professional qualification, such as A+ or Network+.
- 5 GCSEs at grade C or above, including Maths, English and an IT-related subject, or equivalent experience.
- Strong knowledge of Active Directory, Entra ID, security solutions and backup management.
- Strong networking knowledge, including WAN, LAN, VLAN, Wi-Fi, routing and firewalls.
- Experience using Power Shell or similar tools to manage and troubleshoot environments.
- Experience balancing day-to-day operational support with project work and longer-term improvements.
- Excellent analytical and problem‑solving skills, with a proactive approach to identifying and resolving issues.
- The ability to explain technical information clearly to non-technical colleagues.
- Strong organisational skills and the ability to prioritise effectively in a busy environment.
- About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world.
We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life.
Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment.
In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
- Excellent training and development
- The opportunity for you to join our Group Personal Pension scheme
- A generous annual leave entitlement
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment.
Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities.
Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with.
Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential.
We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
For more information please visit: https://www. sense. org. uk/about-us/equality-and-diversity/
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Cloud operations analyst in Birmingham employer: Sense
At Sense, we pride ourselves on being an exceptional employer that values compassion and community engagement. Our supportive work culture fosters personal and professional growth, offering training opportunities in British Sign Language and other essential skills. Located in the picturesque town of Whitland, Carmarthenshire, we provide a fulfilling environment where you can make a meaningful impact in the lives of individuals with deafblindness while enjoying the beauty of the local area.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud operations analyst in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sense values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sense might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sense!
✨Direct Apply to Sense
Let's not forget to apply directly through the Sense website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Cloud operations analyst in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sense.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sense. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sense
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
