Cafe manager - Fixed Term - Full Time in Birmingham

We are looking for an enthusiastic and experienced Caf Manager to lead the caf at our TouchBase Pears centre in Selly Oak on a 12-month fixed term contract. This is a hands-on role combining caf management, food preparation, customer service and team leadership. You will take responsibility for the day-to-day running of the caf, creating and preparing high-quality food while ensuring our customers, visitors and building users receive a warm and welcoming experience. You'll also have the opportunity to help develop and grow our caf offer, including creating a lunchtime menu that reflects the needs of our customers and wider community.

From developing menus and daily specials to leading your team and maintaining excellent food hygiene standards, you'll have real ownership of the caf and the service we provide.

Key Responsibilities

• Oversee the day-to-day operation of the caf, ensuring a welcoming and high-quality service.
• Create, prepare and serve a varied range of food, including lunchtime and grab and go options.
• Develop menus and daily specials while making effective and economical use of ingredients.
• Prepare catering for meetings and events, from sandwich lunches and buffets through to waiter service.
• Maintain excellent food hygiene and safety standards and support the caf in maintaining its 5-star Food Standards Agency rating.
• Manage stock levels, ordering and reconciliation.
• Operate till systems and ensure accurate cash handling and reconciliation.
• Lead, support and develop our team of Caf Assistants.
• Recruit and train team members and coordinate rotas and staffing levels.
• Create a positive, supportive and inclusive working environment.
• Work closely with the wider Facilities team to ensure the caf meets the needs of building users, visitors and the local community.
• Look for opportunities to develop and improve the caf offer and customer experience.

About you

You will be someone who loves great food and great customer service, but who is equally comfortable taking responsibility for the smooth running of a busy caf. You will have:

• Experience working within a caf, restaurant, hospitality or catering environment.
• Demonstrable experience working in a similar food preparation role.
• Experience preparing and cooking food within a commercial setting.
• Experience supervising staff or managing day-to-day operations.
• Experience managing stock, ordering and cash handling.
• Strong customer service skills and a welcoming, people-focused approach.
• Strong leadership skills with the ability to motivate and support a team.
• Excellent numeracy and cash-handling skills.
• The ability to remain organised and work effectively in a busy environment.
• Level 24 Food Hygiene certification.
• HACCP training and certification.

Barista skills, event catering experience and previous experience working alongside disabled people would be an advantage.

About Sense

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive. We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger. We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role.