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- Tasks: Lead and inspire a team while ensuring excellent customer service in our charity shop.
- Company: Join Sense, a charity dedicated to supporting those with complex disabilities and promoting inclusivity.
- Benefits: Enjoy flexible hours, training opportunities, a pension scheme, and generous annual leave.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Self-motivated, great communicator, and experience in retail or team leadership required.
- Other info: Willingness to work weekends and Bank Holidays is essential.
The predicted salary is between 20000 - 28000 £ per year.
Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!
Sense is currently recruiting for an Assistant Shop Manager to work 15 hours per week at our shop in Llandudno on a permanent basis. This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.
Some key areas of ownership for the successful applicant include:
- Building, training and inspiring a great team of volunteers
- Delivering superb shop standards, offer and customer engagement
- Driving stock generation and community engagement
Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.
Key skills and experience:
- The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
- Experience of inspiring a team to provide excellent customer service.
- An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
- Experience of working in a retail environment or within a team leader position.
This position requires the applicant to be willing to work Bank Holidays and weekends as required.
About Sense: For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme, a great rewards scheme and a generous annual leave entitlement.
Assistant Shop Manager employer: Sense
Contact Detail:
Sense Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Familiarise yourself with Sense's mission and values. Understanding the charity's commitment to supporting individuals with complex disabilities will help you convey your passion for their cause during interviews.
✨Tip Number 2
Network with current or former employees of Sense. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully led a team in a retail environment. Highlighting specific instances where you've inspired others or improved customer service will demonstrate your suitability for the Assistant Shop Manager position.
✨Tip Number 4
Showcase your creativity in community engagement initiatives. Think of innovative ideas that could drive stock generation and enhance customer experience, as this aligns with the role's responsibilities and will set you apart from other candidates.
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Shop Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail and team leadership. Use bullet points to make it easy to read, and include specific examples of how you've inspired teams or improved customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for working in charity retail and your commitment to the values of Sense. Mention specific experiences that demonstrate your ability to lead a team and engage with the community.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sense
✨Show Your Passion for Charity
Make sure to express your enthusiasm for working in the charity sector. Talk about why you believe in the mission of the organisation and how you can contribute to their goals, especially in supporting those with complex disabilities.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to inspire and motivate others, particularly in a retail environment, as this role requires building and training a team of volunteers.
✨Emphasise Customer Service Excellence
Be ready to discuss your experience in delivering outstanding customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for maximising income generation for the charity.
✨Prepare Questions About Community Engagement
Think of insightful questions regarding how the shop engages with the local community. This shows your interest in driving stock generation and community involvement, which are key responsibilities of the role.
