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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive community engagement.
- Company: Join Sense, a charity dedicated to supporting disabled individuals and promoting inclusivity.
- Benefits: Flexible hours, generous leave, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in retail or team leadership, with strong communication and motivational skills.
- Other info: Opportunity for career growth in a diverse and inclusive charity.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!
Sense is currently recruiting for an Assistant Shop Manager to work 7.5 hours per week at our shop in Nuneaton on a permanent basis. This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.
Some key areas of ownership for the successful applicant include:
- Building, training and inspiring a great team of volunteers
- Delivering superb shop standards, offer and customer engagement
- Driving stock generation and community engagement
Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.
Key skills and experience
- The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
- Experience of inspiring a team to provide excellent customer service.
- An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
- Experience of working in a retail environment or within a team leader position.
This position requires the applicant to be willing to work Bank Holidays and weekends as required and it is desirable that they have flexibility to work across 7 days of the week.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Assistant Manager employer: Sense
Contact Detail:
Sense Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the charity's mission and values inside out. When you walk into that interview, let your passion for their cause shine through. We want to see how you can connect with their vision and inspire others!
✨Tip Number 2
Show off your leadership skills! Think of examples where you've motivated a team or improved customer service. We love to hear about your experiences that align with building and inspiring a great team of volunteers.
✨Tip Number 3
Be ready to discuss your retail experience in detail. Whether it’s driving stock generation or ensuring a clean and inviting shop, we want to know how you’ve made a difference in previous roles. Bring those stories to life!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested in the role and the charity. It’s a great way to demonstrate your enthusiasm and commitment to making a positive impact in the community.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences align with what we're looking for, so make sure you highlight those in your application!
Show Your Passion for Charity Work: We’re all about making a difference, so let your passion for charity work shine through in your application. Share any relevant experiences that demonstrate your commitment to helping others and how you can contribute to our mission.
Be Specific About Your Skills: When filling out your application, be specific about your skills and experiences. If you've led a team or improved customer service in a previous role, tell us about it! We love seeing concrete examples of how you’ve made an impact.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep everything organised as we review applications. We can’t wait to hear from you!
How to prepare for a job interview at Sense
✨Know the Charity Inside Out
Before your interview, take some time to research Sense and its mission. Understand their values and how they support individuals with disabilities. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to inspire and lead a team of volunteers. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Be ready to discuss how you can create a positive environment in the shop.
✨Demonstrate Your Retail Experience
Highlight any previous retail experience you have, especially in a leadership role. Discuss specific situations where you maintained high standards or engaged with customers effectively. This will reassure them that you can handle the operational aspects of the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like dealing with a difficult customer or managing stock levels. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and commitment to excellent service.