Could you be our next Assistant Shop Manager?
We're looking for an enthusiastic and motivated Assistant Shop Manager to join our Sense charity shop in Aberystwyth, helping to deliver excellent customer service, support our volunteers and raise vital funds for people with complex disabilities.
This is a part-time, fixed-term role for three months, working 7.5 hours per week, one day out of seven, with a salary of £13.00 per hour.
As Assistant Shop Manager, you'll work alongside the Shop Manager to support the day-to-day running of the shop, ensuring it remains a welcoming, well-organised and successful part of the local community.
You'll help create an enjoyable shopping experience for customers, maintain attractive displays and support the effective management of donated stock. You'll also play an important role in encouraging and supporting our volunteers, helping to create a positive environment where everyone feels valued.
The duties are varied and no two days will be the same. From serving customers and sorting donations to supporting sales targets and helping with shop administration, you'll have the opportunity to develop your retail skills while contributing to a meaningful cause.
Some of your key responsibilities will include:
Supporting the Shop Manager with the day-to-day running of the shop
Delivering excellent customer service and creating a welcoming shopping environment
Helping to achieve sales targets and maximise income through effective stock management
Sorting, pricing and displaying donated items to maintain attractive shop displays
Supporting, motivating and guiding volunteers in their daily activities
Maintaining high standards of cleanliness, presentation and organisation throughout the shop
Assisting with cash handling, administration and stock control procedures
Helping to promote Sense and encourage donations, volunteering and community engagement
Following Sense policies and procedures, including health and safety and safeguarding requirements
Taking responsibility for the shop when required, ensuring it continues to operate smoothly in the Shop Manager's absence
What we're looking for:
We're looking for someone who is friendly, organised and enthusiastic, with a passion for delivering excellent customer service and supporting the work of Sense.
You'll need:
Experience of working with customers and providing excellent customer service
The ability to work independently and as part of a team
Good communication and interpersonal skills, with the ability to engage positively with customers, colleagues and volunteers
Strong organisational skills and the ability to prioritise tasks effectively
Good numeracy skills and confidence handling money and completing basic administrative tasks
An interest in fashion, retail and creating attractive shop displays
A positive, proactive approach with the ability to motivate and support others
The ability to maintain confidentiality and represent Sense in a professional and respectful manner
The willingness to undertake relevant training and support other shops when required
Flexibility to work across a seven-day trading week, including weekends and bank holidays when required
Previous experience working in a retail environment, particularly within charity retail, would be an advantage, as would experience of merchandising, stock management or supporting volunteers.
Our Sense charity shop in Aberystwyth plays an important role in raising vital funds to support people with complex disabilities.
As Assistant Shop Manager, you'll help create a welcoming shopping environment, build positive relationships with local customers and donors and support a dedicated team of staff and volunteers.
You’ll be part of a team that works together to maximise donations, promote sustainable shopping and make a positive contribution to the local community.
The shop is located at 35 Great Darkgate Street, Aberystwyth, SY23 1DE.
Working at Sense gives you a wide range of benefits including:
24 days' holiday + bank holiday entitlement, increasing with length of service
Free leadership and management development
Free access to over 100 online and face-to-face training opportunities
Flexible working and family-friendly policies
Health and wellbeing support
Pension Scheme
About Sense
Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.
We're proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.
As part of our new three-year strategy, we're delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.
Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:
We're creating change
We're always learning
We're better together
Ready to make a difference?
The closing date for applications is 30 October 2026.
Please note that we reserve the right to close vacancies early, so we encourage you to submit your application as soon as possible.
If you require any assistance or adjustments during the recruitment process, please contact our Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk .
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Appropriate pre-employment checks will be carried out in line with the requirements of the role.
We particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity and to promoting and celebrating the diversity of our staff, volunteers and the people we work with.
We welcome applications from talented people from all sections of the community who share our values and our belief that everyone should have the opportunity to fulfil their potential.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
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Assistant Shop Manager in Aberystwyth employer: Sense
At Sense, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values compassion and enthusiasm. Our team members enjoy flexible working hours, opportunities for professional development, and the chance to make a real difference in the lives of those we support in Margate. Join us to be part of a dedicated community where your contributions are recognised and rewarded.
