At a Glance
- Tasks: Lead and inspire a team to deliver excellent customer service in a charity shop.
- Company: Join Sense, a charity dedicated to breaking down barriers for disabled people.
- Benefits: Flexible hours, opportunity to make a difference, and work with a passionate team.
- Other info: Diverse and inclusive workplace committed to equality and personal growth.
- Why this job: Be part of a mission-driven team that creates real change in the community.
- Qualifications: Experience in retail or team leadership, great communication skills, and a passion for charity work.
The predicted salary is between 18900 - 23100 £ per year.
About the role
Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!
Sense is currently recruiting for an Assistant Shop Manager to work 7.5 hours per week at our new shop in Derby Road, Nottingham on a permanent basis. This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.
Some key areas of ownership for the successful applicant include:
- Building, training and inspiring a great team of volunteers
- Delivering superb shop standards, offer and customer engagement
- Driving stock generation and community engagement
Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.
Key skills and experience:
- The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
- Experience of inspiring a team to provide excellent customer service.
- An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
- Experience of working in a retail environment or within a team leader position.
This position requires the applicant to be willing to work Bank Holidays and weekends as required and it is desirable that they have flexibility to work across 7 days of the week.
About Sense
Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive. We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.
We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.
If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role.
Our commitment as an employer | Sense Careers.
Our Values
Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:
- We're creating change
- We're always learning
- We're better together
Closing Date 27/08/2026
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential.
We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/
If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk.
Contact us Sense 101 Pentonville Road London N1 9LG 750 Bristol Road Birmingham B29 6NA
Assistant shop manager in Nottingham employer: SENSE, THE NATIONAL DEAFBLIND AND RUBELLA ASSOCIATION
Sense International is an exceptional employer that prioritises social impact and employee development, making it a rewarding place to work. With a strong commitment to equality and diversity, the organisation fosters a collaborative work culture where every team member's contribution is valued. Located in Birmingham, employees benefit from a hybrid working model, opportunities for professional growth, and the chance to make a meaningful difference in the lives of disabled individuals globally.
Contact Details:
SENSE, THE NATIONAL DEAFBLIND AND RUBELLA ASSOCIATION Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant shop manager in Nottingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SENSE, THE NATIONAL DEAFBLIND AND RUBELLA ASSOCIATION, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SENSE, THE NATIONAL DEAFBLIND AND RUBELLA ASSOCIATION!
We think you need these skills to ace Assistant shop manager in Nottingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SENSE, THE NATIONAL DEAFBLIND AND RUBELLA ASSOCIATION, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SENSE, THE NATIONAL DEAFBLIND AND RUBELLA ASSOCIATION and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SENSE, THE NATIONAL DEAFBLIND AND RUBELLA ASSOCIATION that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SENSE, THE NATIONAL DEAFBLIND AND RUBELLA ASSOCIATION
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
