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- Tasks: Coordinate client care and ensure smooth communication for neurodivergent individuals and their families.
- Company: Sensational Minds Ltd., a leader in neurodevelopmental assessments and support.
- Benefits: Flexible part-time role, supportive team, and meaningful work.
- Why this job: Make a real difference in the lives of neurodivergent individuals and their families.
- Qualifications: Strong communication skills and a compassionate approach to client care.
- Other info: Join a dedicated team with a focus on personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
Sensational Minds Ltd. specialises in providing bespoke neurodevelopmental assessments and post-diagnostic support for neurodivergent individuals, including autism, ADHD, and dyslexia. Based in Colchester and operating across the UK, the company uses a person-centered approach, working closely with families, educational institutions, and professionals to make a positive impact.
We are hiring a self-employed Client Care Coordinator to join our dedicated team in a part-time role based in Colchester, with flexibility complementing other employment or commitments. The Client Care Coordinator will serve as the initial point of contact for clients and families, manage inbound inquiries, and ensure smooth communication across teams.
Responsibilities include:
- Coordinating bookings
- Answering phone and email queries
- Ensuring exceptional customer satisfaction
- Maintaining accurate client records
The role requires a compassionate, organised professional committed to supporting neurodivergent individuals and their families.
Qualifications:
- Excellent interpersonal and communication skills, with the ability to engage compassionately and effectively with clients, families, and professionals.
- Strong phone etiquette and customer service abilities to provide a positive experience for clients and address their needs efficiently.
- Demonstrated skills in ensuring customer satisfaction and managing support requests with empathy and professionalism.
- Attention to detail, organisational skills, and the ability to manage schedules and maintain accurate client records.
- Proficiency in using scheduling software, client relationship management systems, and basic office tools.
- Previous experience in a care or service-oriented field or familiarity with neurodiversity is a definite advantage.
Client Care Coordinator in Colchester employer: Sensational Minds Ltd
Contact Detail:
Sensational Minds Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Coordinator in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the neurodiversity field or related sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Care Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client care. We suggest role-playing with a friend to boost your confidence and ensure you can showcase your compassionate communication skills effectively.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds. We love seeing candidates take that extra step!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We make it easy for you to showcase your skills and passion for supporting neurodivergent individuals. Let’s get you on board with Sensational Minds!
We think you need these skills to ace Client Care Coordinator in Colchester
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your genuine care for neurodivergent individuals shine through. We want to see how you connect with clients and families, so share any relevant experiences that highlight your empathy and understanding.
Be Organised: Make sure your application is well-structured and easy to read. We appreciate attention to detail, so double-check for any typos or errors. A tidy application reflects your organisational skills, which are key for the Client Care Coordinator role.
Highlight Relevant Experience: If you've worked in a care or service-oriented field before, make it known! We love seeing how your past experiences can contribute to our mission. Tailor your application to showcase any skills or knowledge related to neurodiversity.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Sensational Minds Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Sensational Minds Ltd. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Compassionate Side
As a Client Care Coordinator, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and effective communication. Think about situations where you’ve helped clients or families feel supported and understood.
✨Master the Art of Communication
Since this role involves a lot of interaction with clients and families, practice your phone etiquette and customer service skills. You might want to do mock calls with a friend to ensure you sound friendly, professional, and approachable.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage schedules and maintain accurate records. Bring up any experience you have with scheduling software or client management systems, as this will demonstrate your ability to handle the administrative side of the role efficiently.
