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- Tasks: Lead IT service delivery and support across the EMEA region, enhancing stakeholder engagement.
- Company: Join Sensata Technologies, a leader in global service delivery and innovation.
- Benefits: Enjoy competitive salary, development opportunities, and a collaborative work environment.
- Why this job: Be part of a dynamic team that values innovation and mutual respect while making a real impact.
- Qualifications: Bachelor's degree or equivalent experience; 5+ years in IT service delivery required.
- Other info: Candidates must pass a medical and drugs test.
The predicted salary is between 43200 - 72000 £ per year.
The IT Regional Lead – EMEA will play a crucial role in transitioning Sensata Technologies to a global service delivery model. This position focuses on improving IT support and service delivery across the region, ensuring consistent solutions, and enhancing stakeholder engagement. This role will also be responsible for partnering with Sensata leaders in the region to identify IT needs and coordinate with the respective IT teams, utilizing Sensata’s defined intake and prioritization process. The regional IT leader will serve as a single point of escalation for business organizations and assist in prioritizing work needed for daily operations. Key focus areas include deploying standards, reducing complexity, and adding value to internal customers.
General Responsibilities:
- Build and maintain strong relationships with key stakeholders across different business units in the region.
- Collaborate with business units to understand their technology needs and objectives.
- Serve as the liaison between IT and the region, directing requests appropriately.
- Influence the utilization of global services and break down silos.
- Provide feedback to the Global Client Services team to improve efficiency.
- Monitor and analyze Service Level Agreements (SLAs) to ensure quality service delivery.
- Act as the escalation point for IT service issues and critical incidents in the region.
- Create and maintain an asset management roster until the global system is implemented.
- Coordinate audits with global service delivery leaders.
- Identify risks and issues related to IT projects and services.
- Ensure vendors are engaged appropriately.
Experience / Qualifications:
- A university degree (Bachelor\’s preferred) or equivalent relevant experience.
- Strong business ethics and effective communication skills.
- Customer-oriented with a focus on adding value.
- Result-oriented with the ability to meet goals within deadlines.
- Teamwork and collaboration skills.
- Strong planning, organizing, and problem-solving abilities.
- Effective time management and conflict resolution skills.
- Sound decision-making capabilities and resilience under pressure.
- Strategic thinking and objective management skills.
- Experience managing teams and budgets.
- At least 5+ years proven experience in IT service delivery and stakeholder engagement.
- Understanding of global service delivery models and IT support systems.
- Excellent interpersonal skills and multitasking abilities.
Additional qualifications include a degree in Information Technology, Computer Science, or related fields, and experience managing external resources against SLAs and operational metrics. The role offers a competitive salary, benefits, and development opportunities. All candidates must undergo a medical and drugs test. Working at Sensata involves collaboration across diverse teams and cultures, fostering an environment of mutual respect and innovation.
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IT Regional Lead - EMEA employer: Sensata Technologies
Contact Detail:
Sensata Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Regional Lead - EMEA
✨Tip Number 1
Network with professionals in the IT service delivery field, especially those who have experience in EMEA. Attend industry events or webinars to connect with potential colleagues and leaders at Sensata Technologies.
✨Tip Number 2
Familiarise yourself with Sensata's global service delivery model and their approach to stakeholder engagement. Understanding their specific needs and challenges will help you demonstrate your value during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing teams and budgets, as well as your problem-solving abilities. Be ready to provide examples of how you've successfully navigated complex IT service issues in the past.
✨Tip Number 4
Showcase your strategic thinking skills by being prepared to discuss how you would approach improving IT support and service delivery across the EMEA region. Think about specific strategies that could reduce complexity and enhance stakeholder engagement.
We think you need these skills to ace IT Regional Lead - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery and stakeholder engagement. Use specific examples that demonstrate your ability to build relationships and manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of global service delivery models and how your skills align with the responsibilities of the IT Regional Lead role. Mention your strategic thinking and problem-solving abilities.
Showcase Relevant Experience: When detailing your work history, focus on roles where you have successfully managed IT projects or services. Highlight any experience with Service Level Agreements (SLAs) and your approach to improving service delivery.
Prepare for Potential Questions: Anticipate questions related to your experience in stakeholder engagement and conflict resolution. Be ready to discuss specific scenarios where you added value to internal customers or improved processes.
How to prepare for a job interview at Sensata Technologies
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the IT Regional Lead - EMEA role entails. Familiarise yourself with Sensata Technologies' global service delivery model and how it impacts IT support across the region.
✨Showcase Your Stakeholder Engagement Skills
Be prepared to discuss your experience in building relationships with key stakeholders. Highlight specific examples where you've successfully collaborated with different business units to understand their technology needs and objectives.
✨Demonstrate Problem-Solving Abilities
Since the role involves identifying risks and issues related to IT projects, come equipped with examples of how you've effectively resolved conflicts or challenges in previous positions. This will showcase your strategic thinking and decision-making skills.
✨Prepare Questions for the Interviewers
Having insightful questions ready shows your genuine interest in the role and the company. Ask about the current challenges Sensata faces in IT service delivery or how they measure success in this position.
