At a Glance
- Tasks: Build relationships with customers and help them maximise value from our digital twin platform.
- Company: Join a forward-thinking company revolutionising civil engineering and construction.
- Benefits: Equity share options, 30 days leave, flexible work, and personal development support.
- Other info: Dynamic role with opportunities for on-site engagement and cross-functional collaboration.
- Why this job: Make a real impact by solving project challenges with innovative technology.
- Qualifications: Experience in civil engineering or construction, strong communication skills, and tech curiosity.
The predicted salary is between 38250 - 46750 £ per year.
Overview
In this role you build deep understanding of Sensat’s civil engineering customers and help project teams derive value from our digital twin platform.
You will manage a portfolio, onboard and train users, and run ongoing conversations to drive adoption.
You’ll demonstrate the platform on-site in real projects and feed customer needs back to Product and Tech to maximise impact.
You stay close to project realities while shaping how technology supports planning, collaboration and decision-making across teams.
- Pay / Benefits
- equity share options
- 30 days annual leave
- flexible working environment
- personal development fund
- mental health support
- Mac Book and setup support
Responsibilities
- Own relationships with a portfolio of Sensat customers and help project teams solve real problems using the platform
- Onboard and train users; build relationships across project teams; run regular customer conversations and identify adoption gaps
- Visit customer sites to demonstrate Sensat in the context of live projects and illustrate practical benefits
- Collaborate with Product and Technical teams to relay customer feedback and drive product improvements
- Understand project workflows and problems deeply to ensure technology solves core issues rather than offering quick workarounds
- Help customers understand and adopt new digital ways of working and technology change across projects
- Key requirements
- Experience in civil engineering, construction or major infrastructure project delivery
- Ability to operate across disciplines and communicate with technical stakeholders
- Curiosity about technology and how it solves real project problems
- Experience training people on new tools or processes and supporting digital change
- Comfort with on-site customer interactions and presenting technical concepts to diverse audiences
- Strong communication and relationship-building
- Problem-solving orientation and attention to detail
- Cross-functional collaboration and facilitation
- Geospatial technology, mapping, surveying or drone data
- BIM, CAD or digital engineering
- Digital project-delivery tools or tools enabling technology adoption across project teams
Customer Success Manager – Civil Engineering & Construction in London employer: Sensat
At Sensat, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that prioritises employee well-being and professional growth. As a Customer Success Manager in the vibrant civil engineering and construction sector, you will enjoy a flexible working environment, generous benefits including equity share options and a personal development fund, and the opportunity to make a tangible impact on project outcomes while collaborating with innovative teams. Join us in shaping the future of digital twin technology and experience a workplace where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager – Civil Engineering & Construction in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sensat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sensat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager – Civil Engineering & Construction in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sensat:Your cover letter is your chance to shine! Tell us why you want to work at Sensat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sensat!
How to prepare for a job interview at Sensat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
