At a Glance
- Tasks: Support IT setups and deploy devices across multiple retail locations.
- Company: Join a dynamic retail tech team making an impact.
- Benefits: Competitive pay, hands-on experience, and growth opportunities.
- Other info: Flexible hours and travel to exciting store openings.
- Why this job: Be at the forefront of tech deployment in a fast-paced environment.
- Qualifications: Experience with laptop imaging and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled and proactive Onsite Support Engineer based in the UK with hands‑on experience in laptop configuration, imaging, and large‑scale device rollout projects. This role involves supporting store IT setups, infrastructure deployments, and network implementation projects across multiple retail locations. The successful candidate will possess strong technical expertise, excellent coordination skills, and experience working with third‑party vendors, procurement teams, facilities teams, and project stakeholders in a fast‑paced retail environment. The Onsite Support Engineer will work closely with the Project Team, Facilities Team, and IT stakeholders to ensure the successful delivery of store technology initiatives.
Key Responsibilities
- Perform laptop configuration, imaging, and provisioning using enterprise deployment tools
- Execute large‑scale rollouts of laptops and end‑user devices across multiple store locations
- Ensure all devices are deployed in compliance with organizational security and IT standards
- Provide onsite support to end users during and after deployment
- Troubleshoot and resolve hardware and software issues as required
- Support new store openings, relocations, and refurbishments by installing and configuring IT infrastructure
- Assist with network deployments, including routers, switches, Wi‑Fi access points, and connectivity validation
- Coordinate onsite activities to ensure smooth implementation and successful go‑live of store systems
- Validate infrastructure readiness and support issue resolution during deployment activities
- Participate in store‑level IT rollout projects, ensuring timely and high‑quality execution
- Monitor deployment progress and provide regular status updates to project stakeholders
- Identify, troubleshoot, and resolve deployment‑related issues while minimizing business disruption
- Collaborate with project teams to ensure successful delivery against project timelines
- Coordinate with third‑party vendors for hardware delivery, cabling, and network installation activities
- Liaise with procurement teams to ensure timely availability of equipment and materials
- Work closely with project managers, facilities teams, store teams, and IT leadership to support project objectives
- Ensure effective communication between all stakeholders throughout deployment activities
- Maintain accurate records of device inventories, configurations, deployments, and asset assignments
- Create and maintain deployment documentation, standard operating procedures, and knowledge base articles
- Document lessons learned and recommendations for continuous improvement
- Ensure compliance with IT policies, security standards, and audit requirements
Required Skills & Experience
- Strong experience with laptop imaging, configuration, and provisioning
- Experience with Microsoft Autopilot, SCCM, Intune, or similar endpoint management tools
- Windows operating system experience (mandatory)
- macOS support (preferred)
- Basic to intermediate knowledge of networking concepts (LAN, WAN, Wi‑Fi, DHCP, DNS)
- Experience supporting store‑level IT infrastructure deployment hardware and software troubleshooting
- Proven experience supporting device rollout and deployment projects
- Experience with store IT implementations, site rollouts, or multi‑site technology deployments
- Previous exposure to retail, hospitality, or customer‑facing environments is highly desirable
- Strong communication and stakeholder management skills
- Ability to work independently in onsite environments
- Excellent organizational and documentation capabilities
- Strong problem‑solving skills and attention to detail
- Ability to manage multiple priorities in a fast‑paced environment
Preferred Qualifications
- Experience supporting retail or hospitality organizations
- Knowledge of POS systems and store‑related technology platforms
- Experience working on regional or global IT deployment projects
- Relevant certifications are advantageous, including: Microsoft Certified: Modern Desktop Administrator, Microsoft Certified: Endpoint Administrator, CompTIA A+, CompTIA Network+
Working Conditions
- Primarily onsite role with regular travel to store locations across the UK
- Flexibility to work outside standard business hours when required to support store openings, upgrades, or rollout activities
- Ability to work in dynamic environments with changing project priorities and timelines
IT Support employer: Senovo IT Ltd
Join a dynamic and innovative team as an Onsite Support Engineer, where your technical expertise will be valued in a fast-paced retail environment. We offer a collaborative work culture that prioritises employee growth through hands-on experience with cutting-edge technology and large-scale deployment projects across the UK. Enjoy the unique advantage of working closely with diverse teams and stakeholders, ensuring impactful contributions to store technology initiatives while receiving competitive benefits and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT pros. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving laptop configuration and large-scale rollouts. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each job. Research the company and mention specific projects or technologies they use in your conversations. This shows you’re genuinely interested and have done your homework.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by our hiring team directly. Don’t miss out on your chance to shine!
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with laptop configuration and imaging. We want to see how your skills match the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Support Engineer role. Mention your experience with large-scale device rollouts and how you’ve successfully collaborated with teams in fast-paced environments.
Show Off Your Technical Skills:We’re looking for strong technical expertise, so make sure to list your experience with tools like Microsoft Autopilot, SCCM, or Intune. Highlight any troubleshooting skills you have, especially in retail or customer-facing settings.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into our system. Plus, it shows you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Senovo IT Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your laptop imaging and configuration skills. Familiarise yourself with tools like Microsoft Autopilot, SCCM, and Intune. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Your Coordination Skills
Since this role involves working with various teams and stakeholders, be prepared to share examples of how you've successfully coordinated projects in the past. Highlight any experiences where you managed multiple priorities or collaborated with third-party vendors.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting hardware and software issues. Think of specific instances where you resolved problems quickly and effectively, especially in a retail environment. This will demonstrate your problem-solving skills and ability to minimise disruption.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you ensure effective communication between all stakeholders during deployment activities, as this will be crucial for success in the position.
