EMEA Senior Product Marketing Manager in London

About Parloa: Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over one billion interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role: As Senior Product Marketing Manager, you will drive global adoption of Parloa's AI agents by CX teams and contact centers, owning the positioning, launches, and sales enablement that bring our AI Agent Management Platform (Parloa AMP) to market. You will set how Parloa differentiates itself in a noisy AI agent market, translate our product roadmap into a story customers care about, and give sales the material they need to win. This is your opportunity to define the category narrative for enterprise AI agents at the exact moment the market is being formed.

Areas of ownership:

• Go-to-Market Strategy: Define positioning and messaging for Parloa products, orchestrate product communication plans, and drive cross-functional launches across Product, Marketing, Sales, and CX.
• Product and Roadmap Alignment: Partner with Product and Engineering so the roadmap ladders up to the company narrative and GTM plan, and keep prospects, partners, and customers informed at every step.
• Sales Enablement: Sharpen how Sales positions the platform through customer use cases, proof points, collateral, training sessions, and competitive differentiators built with our Enablement and Competitive Intelligence teams.
• Market Awareness and Thought Leadership: Source content ideas, shape outlines, create and review content, and speak on webinars alongside our Content team, Evangelists, CX team, and executives.
• Competitive Differentiation: Establish a deep understanding of the market, customers, and competition, then turn that insight into positioning that separates Parloa from the field.

Who you are:

• 6+ years in Product Marketing, or 8+ years in adjacent roles working alongside a PMM team (sales enablement, B2B direct marketing).
• Experience at an AI company or marketing AI products or capabilities.
• An excellent writer with samples to prove it.
• A proven track record supporting enterprise sales teams with storylines, collateral, enablement, and individual deal support.
• A confident presenter who holds an audience on webinars, at company events, and in Sales training sessions.
• Ambidextrous across strategy and tactics. You have crafted product narratives and also built the sales deck from scratch, screenshots and all, when speed mattered more than polish.
• You are experienced at using AI tools to help you be more creative, efficient, and productive.
• Fluency in written and spoken English is required.

Pluses:

• Experience with CX tools (contact center, customer service, digital experience software).
• Business-fluent German is great, but not required.

Our recruiting process: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser.

Why Parloa? We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’re a scale-up, having moved beyond our earliest startup phase. But we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA.

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.