At a Glance
- Tasks: Be the friendly face of customer service, helping clients with their needs and building strong relationships.
- Company: Join a dynamic international family business that values collaboration and flexibility.
- Benefits: Enjoy flexible hours, mobile work options, and an inspiring work environment.
- Other info: Work in a supportive team and grow your career in a global environment.
- Why this job: Make a real difference by enhancing customer satisfaction and retention in a fast-paced setting.
- Qualifications: Strong communication skills, detail-oriented, and a passion for helping others.
The predicted salary is between 25000 - 32000 € per year.
Location: United Kingdom – Marlow
Role Overview
As the newest member of the Customer Service Team, you will be the first point of contact and interface between the Customer and all relevant internal departments. You will deliver professional, high‑quality service, supporting customers before, during and after their requirements are met and increasing satisfaction and retention for dealers and colleagues.
Key Responsibilities
- Build rapport and collaborative relationships with customers.
- Enter orders accurately and apply discounts after proper approvals.
- Provide pricing, inform customers of backorders with estimated ship dates.
- Attend product trainings and maintain organized customer files.
- Prioritise needs, think quickly, and provide solutions.
- Act as a member of a European cross‑border and cross‑functional team; provide backup for UK & Nordic region offices.
- Develop maximum sales potential for assigned customers through excellent service and product knowledge.
- Respond to inquiries, concerns and complaints diplomatically.
- Ensure orders move accurately through the system to shipping.
- Apply correct prices and discounts (after approvals).
- Support global key accounts and accounts with special requirements.
- Upsell or cross‑sell where appropriate.
- Stay updated on product information and updates.
- Analyse customer accounts and correct/modify files promptly.
- Maintain updated, organised files for all assigned customers.
- Contact customers for missing information to keep the database accurate.
- Assist coworkers in the department as needed.
- Support achievement of relevant KPI targets.
- Provide repair service customer support.
- Improve global customer master data consistency and support standardized workflows.
Your Profile
You are flexible, adapt quickly to a fast‑paced environment, support organisational change, and possess a customer‑first attitude. You are motivated, results‑focused, detail‑oriented, and have strong analytical, troubleshooting, and relationship‑building skills. You can work independently and as a team player.
Benefits
- Inspiring work environment within a dynamic, international family business.
- Flexible working hours and mobile work options.
- International collaboration in a global team.
Equal Opportunity
We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.
Commercial Customer Service Specialist in Marlow employer: Sennheiser
Join our dynamic team in Marlow as a Commercial Customer Service Specialist, where you'll thrive in an inspiring work environment that values flexibility and international collaboration. We prioritise employee growth through ongoing training and development opportunities, ensuring you can build a rewarding career while delivering exceptional service to our customers. With a strong commitment to diversity and inclusion, we welcome applicants from all backgrounds, making us an excellent employer for those seeking meaningful and fulfilling work.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Customer Service Specialist in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their products and services inside out, and think about how you can contribute to their success. Confidence is key!
✨Tip Number 3
Practice your communication skills. As a Commercial Customer Service Specialist, you'll need to build rapport with customers. Role-play scenarios with friends or family to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Commercial Customer Service Specialist in Marlow
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've built rapport and handled inquiries in the past. Use specific examples that showcase your ability to provide high-quality service.
Be Detail-Oriented:Since accuracy is key in this role, emphasise your attention to detail. Mention any experiences where you’ve had to manage data or ensure orders were processed correctly. We love candidates who can keep things organised!
Demonstrate Flexibility:We’re looking for someone who can adapt quickly to changes. Share instances where you’ve successfully navigated a fast-paced environment or supported organisational change. This will show us you’re ready for the dynamic nature of our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sennheiser
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a commercial context. Be ready to discuss how you would build rapport with customers and handle inquiries or complaints diplomatically. Think of examples from your past experiences that showcase your ability to provide high-quality service.
✨Familiarise Yourself with the Product
Make sure you understand the products or services the company offers. This will help you answer questions confidently and demonstrate your commitment to providing excellent service. If possible, look for any recent updates or changes in their offerings to show you're proactive.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you've had to think quickly and provide solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical and troubleshooting skills, which are crucial for this role.
✨Emphasise Teamwork and Flexibility
Since the role involves working as part of a cross-functional team, be ready to share examples of how you've collaborated with others in the past. Highlight your adaptability in fast-paced environments and your willingness to support colleagues, as these traits are highly valued.
