At a Glance
- Tasks: Manage and grow customer accounts while enhancing efficiency and profitability.
- Company: Join sennder, Europe's leading digital freight forwarder, based in Manchester.
- Benefits: Competitive salary, performance bonuses, and a focus on employee well-being.
- Other info: Vibrant office culture with opportunities for travel and collaboration across Europe.
- Why this job: Be part of a dynamic team revolutionising road logistics with innovative solutions.
- Qualifications: Bachelor’s degree and 2 years in account management or logistics preferred.
The predicted salary is between 35000 - 45000 £ per year.
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for an Operations Manager (Road Freight/ UK import and export/Customer and Carrier facing) in the Commercial department to help us on our journey to revolutionize road freight logistics. The role is in our Manchester office, Media City.
What you will do
- Maintaining and growing the existing customer and carrier portfolio.
- Consistently executing daily business (receiving orders, data entry, informing customer about shipment status etc.).
- Establishing relationships with day-to-day contacts.
- Selling and negotiating at a transactional level.
- Identifying new opportunities with current customers outside the existing scope.
- Establishing and pro-actively maintaining relationships with management level contacts both inside and out of your organization.
- Gathering, analysing, and preparing relevant information for business reviews and being an active participant.
- Following up the status of your customers' transport operations.
What we are looking for
- Bachelor’s degree or equivalent experience in the field.
- 2 years of experience in an account management or commercial role preferably within the logistics field.
- Excellent English verbal & written communication skills.
- Additional EU language is an advantage.
- Energy and willingness to learn and grow.
- Ability to build strong customer relationships.
- Ability to work in a team environment, while also delivering independent results.
- Strong ability to persuade, motivate, and influence others.
Why choose sennder
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up: sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking.
Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry
We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being
We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person.
Your Growth, Rewarded
We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces
Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.
Operations Manager employer: sennder
At sennder, we pride ourselves on being an exceptional employer, fostering a vibrant and collaborative work culture in our Manchester office. Our commitment to employee well-being is evident through initiatives like the sennCare program, while our dynamic scale-up environment offers ample opportunities for personal and professional growth. Join us to make a tangible impact in the logistics industry, surrounded by a supportive team that values your contributions and encourages bold thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Operations Manager role.
✨Tip Number 2
Show off your skills in person! If you get the chance to meet potential employers or colleagues, don’t hold back. Share your ideas on improving efficiency or customer relations. Let them see your passion for revolutionising road freight logistics.
✨Tip Number 3
Prepare for those face-to-face interviews! Research sennder and come armed with questions about their operations and culture. This shows you’re genuinely interested and ready to contribute to their ambitious goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our vibrant team at sennder. Let’s make logistics history together!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in account management and logistics, and don’t forget to showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about revolutionising road freight logistics. Share specific examples of how you've built strong customer relationships or improved efficiency in previous roles.
Showcase Your Team Spirit:Since we thrive on collaboration, make sure to mention your ability to work in a team environment. Share experiences where you’ve successfully collaborated with others to achieve results. We love seeing that team spirit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant team!
How to prepare for a job interview at sennder
✨Know Your Stuff
Before the interview, make sure you understand sennder's mission and how they are revolutionising road freight logistics. Familiarise yourself with their technology and services, as well as the challenges in the logistics industry. This will help you demonstrate your genuine interest and knowledge during the conversation.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your account management skills, especially in logistics. Be ready to discuss how you've successfully maintained and grown customer relationships, and how you've identified new opportunities. This will show that you can bring value to sennder right from the start.
✨Emphasise Teamwork
Since the role involves a lot of collaboration, be prepared to talk about your experiences working in teams. Share examples of how you've fostered creativity and produced impactful results through teamwork. Highlight your ability to build strong relationships with both customers and colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, growth opportunities, and the challenges they face in the logistics sector. This shows that you're not just interested in the job, but also in contributing to the company's success and understanding its dynamics.
